Most frequently asked questions

Read through the top questions we get about the app and how to address them.

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13 articles in this collection
Written by Adam Buell, Jared Sklar, Allie and 1 other

How to Submit a Job That's a Draft

Learn how to submit a job when it's still in the Draft State

Written by Kelly Hopson
Updated over a week ago

What is HOVER?

Learn what HOVER is and how your company can benefit from it.

Written by Jared Sklar
Updated over a week ago

Is this property data secure? Where is the property data stored? Who gets to see the data once stored?

Written by Adam Buell
Updated over a week ago

There’s a problem with my payment. How can I solve it?

Written by Jared Sklar
Updated over a week ago

Will my deck or patio be included in the 3D model?

Written by Allie
Updated over a week ago

What happened to the GAF e360 app?

In 2021, all GAF e360 users will be transitioned to the HOVER app

Written by Allie
Updated over a week ago

HOVER Pricing

A quick overview of HOVER’s pricing structure.

Written by Allie
Updated over a week ago

How to Capture Photos with HOVER

How HOVER uses smartphone photos to create a 3D model.

Written by Allie
Updated over a week ago

What mobile devices does HOVER support?

Written by Adam Buell
Updated over a week ago

How to Customize the Model

An overview of Design Pro, HOVER's interactive 3D design experience.

Written by Jared Sklar
Updated over a week ago

How to contact customer support

How to get in touch with HOVER via our app.

Written by Jared Sklar
Updated over a week ago

The HOVER Measurements Glossary

An overview of the terms that you'll often see when using the HOVER app.

Written by Jared Sklar
Updated over a week ago

Invite to capture

Learn how you can invite homeowners to capture their property so you have the measurements before the appointment.

Written by Allie
Updated over a week ago