Most frequently asked questions

Read through the top questions we get about the app and how to address them.

Adam Buell avatar Jared Sklar avatar Allie avatar
13 articles in this collection
Written by Adam Buell, Jared Sklar, and Allie

What is HOVER?

Learn what HOVER is and how your company can benefit from it.
Jared Sklar avatar
Written by Jared Sklar
Updated over a week ago

Is this property data secure? Where is the property data stored? Who gets to see the data once stored?

Adam Buell avatar
Written by Adam Buell
Updated over a week ago

Can HOVER turn architectural blueprints into 3D models?

Jared Sklar avatar
Written by Jared Sklar
Updated over a week ago

There’s a problem with my payment. How can I solve it?

Jared Sklar avatar
Written by Jared Sklar
Updated over a week ago

Will my deck or patio be included in the 3D model?

Allie avatar
Written by Allie
Updated over a week ago

What happened to the GAF e360 app?

In 2021, all GAF e360 users will be transitioned to the HOVER app
Allie avatar
Written by Allie
Updated over a week ago

HOVER Pricing

A quick overview of HOVER’s pricing structure.
Allie avatar
Written by Allie
Updated over a week ago

How to Capture Photos with HOVER

How HOVER uses smartphone photos to create a 3D model.
Allie avatar
Written by Allie
Updated over a week ago

What mobile devices does HOVER support?

Compatibility
Adam Buell avatar
Written by Adam Buell
Updated over a week ago

How to Customize the Model

An overview of Design Pro, HOVER's interactive 3D design experience.
Jared Sklar avatar
Written by Jared Sklar
Updated over a week ago

How to contact customer support

How to get in touch with HOVER via our app.
Jared Sklar avatar
Written by Jared Sklar
Updated over a week ago

The HOVER Measurements Glossary

An overview of the terms that you'll often see when using the HOVER app.
Jared Sklar avatar
Written by Jared Sklar
Updated over a week ago

Invite to capture

Learn how you can invite homeowners to capture their property so you have the measurements before the appointment.
Allie avatar
Written by Allie
Updated over a week ago