If you receive an email notification that your blueprint project has been paused, it's because we're missing one or more of the requirements listed below.
Note: To resolve any of the following, please upload the requested file(s) using the button embedded in the message or respond directly to the email from Hover with the missing information.
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Most common reasons for a blueprint project to be paused
Missing measurements
Missing measurements
The blueprint(s) must include measurements and the measurements on the file must be legible when zoomed-in.
Tap Upload from the notification
Submit additional blueprint(s) with legible measurements
Missing elevation shot
Missing elevation shot
Property elevations are architectural drawings that show what each side of a building looks like from the outside. They typically show features like doors, windows and materials.
We require elevation shots (one for each side of the building: front, back, left, and right), for every Roof-Only, or Complete deliverable request. The elevations help to provide the overall shape of the roof, as well as roof pitches.
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Submit elevation shots for the project
Missing floor plan
Missing floor plan
A floor plan on a blueprint is a scaled drawing that shows the layout of a room or building from above, detailing the arrangement of walls, doors and windows. It's a map of the building's interior spaces.
Any floor plan that you submit should include measurements that are legible when zoomed-in.
We require floor plans for every Roof-Only, or Full Exterior request. The floor plans provide additional exterior measurements, shape, and help to provide the structure's depth.
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Submit the missing floor plan
Missing roof plan
Missing roof plan
If you requested Roof-Only, including a roof plan or roof framing plan is a requirement.
However, if you receive an email notification that your Full Exterior blueprint project was paused due to a missing roof plan, it’s because your original blueprint submission is complex, and we need the structure’s roof plan to ensure the accuracy of our report.
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Submit the missing roof plan
Building(s) not specified
Building(s) not specified
If the blueprint contains more than one structure, you need to specify which of the structures should be built. You'll be asked to name the structure(s) on the Finalize your job page.
The name entered on this page must match the name of the structure as it appears on the blueprint.
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Complete the upload process again
When you land on Finalize your job, be sure to specify the structure names that you want built - matching the name(s) as displayed on the blueprint exactly
Blurry or low resolution
Blurry or low resolution
The blueprint(s) we receive must be legible when zoomed-in. If the blueprint(s) are too blurry or have a low resolution, we’ll pause your project and notify you that we require a higher resolution.
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Submit higher resolution blueprint(s)
Files not processable
Files not processable
The documents you provided are unusable. This can happen if the file(s) aren't blueprints or the image quality of the file(s) is insufficient for our system to interpret.
Blueprints should be submitted as a PDF, DWF, or DWG file. Use the button embedded in the email notification to upload a processable file.
Still have questions? Reach out to our support team.
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