For years, Construction pros have relied on Hover for exteriors, and now we're bringing that same accuracy, efficiency, and ease of use to interiors. With proper imagery of an interior space, Hover can generate 3D measurements, a virtual walkthrough, and so much more for almost any project.
If we aren't able to process one of your interior scan projects, or could only generate some of the spaces rather than the full floor plan, we will notify you by email and you'll see a prompt from the project details page.
How to resolve an unsuccessful interior scan
Scan Unsuccessful
If you see a notification that the scan was unsuccessful, it means the floor plan could not be generated from the initial scan you or a homeowner submitted. The photos from the initial scan will still be accessible from the project details page, but to get the measurements, virtual walkthrough, etc. the interior of the property will need to be rescanned.
We don't currently support rescanning directly from an unsuccessful scan. To rescan the space, create a new project.
Note: You will not be billed for unsuccessful scans.
Incomplete Rooms
If you see an "Incomplete Rooms" notification from the Projects list, it indicates that Hover was able to reconstruct some, but not all rooms.
To see which scanned room(s) could not be reconstructed, along with brief explanations as to why, visit the measurements PDF.
From the project details page, select PDF from the Measure card
After the cover page, you will see a table that details each room, whether or not it was completed, and an explanation for why it may not have been completed.
If you still need measurements for rooms that were not originally completed:
Start a new interior project
Scan just the missing rooms
The rooms scanned in this second project should still connect to one another is connected, even if that means you need to rescan a hallway that was previously completed.
If you only need to rescan one room, disregard this requirement
The property images, measurements, virtual walkthrough, etc. for the successfully reconstructed rooms will still be accessible from the project details page, as usual.