Once you've downloaded the app and are ready to take pictures of a property, start a new project by:

If you're scanning the exterior of a property in a location with low service, we recommend following these best practices:

Yes. If you don't feel confident that you've scanned the entire side or corner of a property well, don't hesitate to add more photos. There is no limit to the number of photos that you can take.

We generally recommend submitting exterior scans in the daytime. However, if you have no option but to scan a structure at night, make sure all the interior lights are on, and try to use additional, external lights to make it as visible as possible.

Note: If the structure is not visible enough, you will receive a notification to scan the property again in the daytime:

Besides heavy obstructions in the frame (e.g trees), another reason to include additional photos to the 8-photo grid is if your property has tight lot lines.

If the structure has minimal space between it and its surrounding area, adjust your position until you see some free space. Take as many photos as needed, from different angles.

Corner shots are important photos that allow the geometry or lines of the structure to be identified. A good corner shot includes three posts:

Any tight corners or obstructions in frame? Don't worry - we can work with that! Just be sure to take a photo of every corner of the property and don't hesitate to add more pictures, if necessary.

If you want to include additional exterior photos with your project that are close-up to show specific damage or other details, tap Add photo below the photo grid:

Note: Photos added in this section will not be used to build the 3D model.

In the project details page, you can see whether the homeowner registered with Hover and submitted the scan. We will also send you an email when the 3D model and measurements are ready.

You will be billed when you receive the 3D model and exterior measurements.

No, the homeowner receives the 3D model without measurements. However, they do receive access to Hover Design so they can experiment with the look of their property's exterior.

Yes, you can delete the invite at any time. Once you delete the invite, the homeowner will no longer be able to scan their property as part of the project that was deleted.

Yes. Click 'Archive', and the project will no longer appear in your Projects page list. You can unarchive the project in the future, if the lead reaches out again. Simply tap "Unarchive'.

The turnaround time is typically within 24 hours. Depending on the quality of the scan submitted or the size of the building, it may take longer.

Hover can generate 3D models and measurements for apartment complexes, townhouses, or any other large building if there are enough corner shots included with the submission.

No, you will only receive the 3D model and measurements for the unit you scan and specify within the Hover app. If you want to receive a 3D model and measurements for multiple units (but not the entire building) you will have to scan each unit separately.

We use image data, such as a standard size front door to determine scale. When that visual data is obscured in a photo(s) (e.g. by heavy foliage), we need to collect that information from another source.

Examples of reference measurements include:

Before you submit the scan: It's a good habit to collect at least one reference measurement before leaving the property. Record the measurement as an internal job note, if needed.

In some instances, Hover may request a reference measurement to proceed.

You can provide a reference measurement of any door, garage door, or wall of the structure to proceed. However - whatever you choose to measure should already be visible in the exterior imagery you initially attempted to submit through the app.