If your exterior scan seems to stall during in the initial uploading process, you can retry the upload in one of the following ways:
Option 1: From the Uploading screen
Tap Retry upload from the bottom of the Upload screen
Option 2: From the Uploads Manager setting
Anyone using app version 5.0 or higher can retry an upload from the Uploads Manager feature:
To access the Uploads Manager feature:
Tap the settings menu icon
Tap Account settings
Tap Uploads Manager
Tap Retry
After retrying the upload from either of those options, keep the Hover app open until the project status says "Evaluating". Once it's in the evaluation phase, you'll know your exterior imagery has been uploaded successfully.
Pro Tip: Close any other apps open in the background, and also make sure your device has a strong connection before re-uploading an exterior scan.
Still have questions? Reach out to our support team.
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