Our interior scan experience makes it easier for you to resolve claims quickly, with confidence. It only takes a smart device and about 15 minutes.
Once the scan has been processed, you will receive:
Detailed measurements (including cabinets, walls, windows, opening, and doors)
2D and 3D sketch floor plans
Property and damage photos
Virtual walkthrough of the space
We are currently testing improvements to this experience. If what you are seeing in the Hover app does not match what is detailed below, reach out to our support team for any assistance.
In the following sections, click the expand arrows to reveal more or collapse information.
Universal vs LiDAR Interior Scan
This article covers our Universal Interior scan experience, which works with any smart device. If you have a LiDAR device, the Hover app may default to our LiDAR-specific workflow.
What is the difference between the experiences?
What is the difference between the experiences?
Can I switch between experiences?
Can I switch between experiences?
If you are on a professional Hover account and have a LiDAR device, the app will default to the LiDAR scan experience. Policyholders will default to the Universal flow.
You can also use the Universal Scan experience on a LiDAR device. To adjust your settings:
Tap on the settings icon in the Hover app
Open "Account settings"
To disable LiDAR, toggle "Interiors LiDAR Capture" off. Toggle on to enable LiDAR.
Video: How to scan an interior space
Take advantage of this short video to learn how to scan an interior space with the universal experience, or continue reading below for a step-by-step guide.
1) Start a new project
From the home screen, select Measure or tap the plus sign (+)
Select Scan interiors
Fill out the property information and tap Get started
2) Enter the number of floors you expect to scan
Use the (-) and (+) on the next screen to input the number of floors you expect to scan. Don't worry - you can add more later on as well!
3) Add damage photos
If you do not need to document damaged areas, tap I don't have any damage to skip to the next step.
To take photos of damaged areas:
Tap Let's go when prompted
Review instructions and tap Continue
Tap the shutter button to take as many photos as you want, then tap Continue
4) Select label and scan a space
If applicable, we recommend that you start with an average or large-sized room first.
Tap Start scan on the instructional screen
Select a label for the space and specify its size, if applicable
Follow the instructions on the screen (see below for more details)
Once finished, tap Finish this room to continue
Tap Yes or No when prompted if you want to add another room on the same level
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5) Scan another space (optional)
For the model to generate successfully, each room captured should be connected by another captured room, creating a photo trail throughout the space. Please remember to capture hallways as their own room, especially if they go in multiple directions (example an L-shaped hallway).
Each space scanned should be on the same floor. See Step 6b for information on scanning a new floor.
a) Record entering the space
Before you scan an additional space on the same floor, keep your phone up as you walk to the entryway of the next room.
This will help the app stitch together the spaces into a connected floor plan
Tap Start next room once you reach the new room to scan.
b) Scan the additional space
Start scanning the next space, following the same instructions above
Repeat the process until finished with current floor
6) Review and submit scan
Once you have scanned all applicable spaces, you will have the opportunity to review your rooms, make any desired edits, or start scanning a new floor from the Room level page.
a) Edit rooms
Deleting photo(s)
Deleting photo(s)
Tap on a space to view the photos
Tap on a photo
Tap the trash can in the top right corner
Re-name a space
Re-name a space
Tap on a space to open it
Tap the 3 dots in the top right corner
Tap Edit name
Type custom name and tap Save
Delete a space
Delete a space
Tap the space to open it
Tap the 3 dots in the top right corner
Tap Delete space
b) Scan a new floor
Once you have scanned all desired spaces on the current floor, you will have the opportunity to start scanning a new floor on the Review level page. The property details (address, claim number, etc) will automatically be applied to this next project.
If you have additional floor(s) to scan:
Tap Add a room or level and repeat the process above for each floor scanned
Add as many floors as needed - there is no limit
Each floor will be returned as a separate order. Once returned, each project can be automatically imported into Xactimate or CoreLogic and then merged
c) Submit scan(s)
Tap Submit when you're ready to upload the project.
Turnaround time varies by the square footage being scanned. Typically spaces less than 1,000 sq ft will be returned within 3 hours. You will receive a notification via email once the project is ready for review.
Re-scanning incomplete rooms
If we are unable to generate a full model for the space, you will not be charged for undelivered (incomplete) rooms.
Page 2 of the PDF will show any incomplete rooms, as well as what you can do to successfully rescan them
Start a new project to rescan the previously undelivered room(s). This will be processed and billed as its own project.
For a comprehensive list of Interior Scan FAQs, check out this article.
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins. Click on the blue chat icon at the bottom right of your screen.