If you are on a professional Hover account and have a LiDAR device, the app will default to the LiDAR scan experience. Policyholders will default to the Universal flow.

If you have a LiDAR device, you can the Universal or LiDAR Scan.

To adjust your settings:

From the Review level screen, tap Add a room or level to add another floor. You will have the option to tap Add a level on the following screen which will submit your first project, and automatically start a new project. As previously done, scan the space(s) on the next floor.

Please note that each floor will be returned as a separate order. Once returned, each project can be automatically imported into Xactimate or CoreLogic and then merged.

If you are inviting a policyholder or professional partner to scan the space, you will only need to send one invitation.

With either the Universal or LiDAR scan experience, scan time will depend on the size of the space(s) scanned. On average, scanning 4-7 spaces takes about 15 minutes for a new user and about half that time for a seasoned user.

Yes. For optimal performance, scan one room at a time. Complete and submit one level before moving on to the next.

If you encounter difficulties with high ceilings or crowded spaces when using LiDAR (e.g., large manufacturing facilities, libraries, banks), consider switching to Universal Scan for the best results.

All types of property claims with interior damage including damage to the walls, ceilings, and floors.

We automate collecting measurements and creating the sketches for cabinets, cluttered rooms, tight spaces, custom openings, curved walls, and more.

A good rule of thumb is “If you can see it through your phone's screen, we can generate a model for it”.

In dark spaces, light up the room as much as possible. For example, use the flashlight on your phone, or a ring light, if there aren't working-lights already available in the space.

Yes. For the model to reconstruct successfully, each space scanned should be connected by another scanned space, creating a photo trail throughout the space. Please remember to scan hallways as their own space, especially if they go in multiple directions.

Check your device settings to determine whether manually added photos will be saved to your device (photos taken when you clicked the shutter button).

To check your settings:

To preserve phone storage and optimize app performance, any photos automatically captured by Hover to model the space will never be saved to your device.

With our integration the models, measurements, sketches, and manually added photos for your project can be automatically passed into Xactimate or CoreLogic.

More information:

Any manually added photos (you clicked the shutter button) will be available through the integrations.

Any photos that Hover automatically captured to model the space may or may not be available to pull in depending on your company level settings. Check with your company Admin for more information.

Yes, tap "Add a room or level" from the Review screen, then tap "Add a level".

Please note that each floor will be returned as a separate order. Once returned, each project can be automatically imported into Xactimate or CoreLogic and then merged. If you are inviting a policyholder or professional partner to scan the space, you will only need to send one invitation.

Turnaround time varies by the square footage being scanned. Typically spaces less than 1,000 sq ft will be returned within 3 hours. You will receive a notification via email once the project is ready for review.

Your comprehensive data package will include:

We make the process fairly seamless, guiding you (or your policyholders) along step by step. In the event that we are unable to process the scan, we will notify you via email with details on why we were unable to process the project.

If we are unable to reconstruct all or part of the property, we will typically notify you within 1 hour. Complex or large orders can take up to 3 hours.

From the Review level screen, tap Add a room or level to add another floor. You will have the option to tap Add a level on the following screen which will submit your first project, and automatically start a new project. As previously done, scan the space(s) on the next floor. Once returned, each scan can be imported into Xactimate and then merged.

Your comprehensive data package will include:

Virtual walkthrough is only included for all Interior projects using Universal Scan. At this time, projects scanned using the LiDAR experience will not receive a virtual walkthrough model.

With the LiDAR experience, the app models the space in real-time on your screen, and you can view the 3D model during the 'review' step prior to submitting the scan. Any errors visible during the 'review' step will appear in the final outputs, so it’s important to ensure accuracy before submission.

If something looks incorrect at any point during the process, or if the scan fails to generate the measurements and model, you can rescan the space as needed. Upon submitting your LiDAR scan, the measurements and sketch will directly reflect what was captured.

We will notify you almost immediately if it cannot be processed, but if you have any assumption that something is wrong, reach out to our support team ([email protected]) for assistance. They will advise whether or not you need to rescan the space.

Your comprehensive data package will include:

Virtual Walkthrough of the entire space captured (learn more)

Yes! The sketch will include reference blocks for cabinets, vanities, etc. Built-in cabinets in any space will be shown as blocks in Xactimate.

For non-flat ceilings, Xactimate & Core Logic do not allow Hover to import the correct modeling into their software.

Virtual walkthrough is included for all Interior Universal Scan projects. At this time, projects scanned using the LiDAR experience will not receive a virtual walkthrough model.

Turnaround time varies by the square footage being scanned. Typically spaces less than 1,000 sq ft will be returned within 3 hours. You will receive a notification via email once the project is ready for review.

A link to the virtual walkthrough can be found on the project details page in Hover app and the first page of the measurement report. Hover will also include a link to the model when we email you to inform you that your project is ready for review.

No, it does not.

No, it does not at this time.