If you are on a professional Hover account and have a LiDAR device, the app will default to the LiDAR scan experience. Policyholders will default to the Universal flow.

If you have a LiDAR device, you can the Universal or LiDAR Scan.

To adjust your settings:

With either the Universal or LiDAR scan experience, scan time will depend on the size of the space(s) scanned. On average, scanning 4-7 spaces takes about 15 minutes for a new user and about half that time for a seasoned user.

Yes. For optimal performance, scan one room at a time for each floor until you are ready to submit the project.

All types of property claims with interior damage including damage to the walls, ceilings, and floors.

We automate collecting measurements and creating the sketches for cabinets, cluttered rooms, tight spaces, custom openings, curved walls, and more.

A good rule of thumb is “If you can see it, we can generate a model for it”. In dark spaces, light up the room as much as possible (for example, use the flashlight on your phone or a ring light.)

Yes. For the model to reconstruct successfully, each room captured should be connected by another captured room, creating a photo trail throughout the space. Please remember to capture hallways as their own room, especially if they go in multiple directions.

Check your device settings to determine whether manually added photos will be saved to your device (photos taken when you clicked the shutter button).

To check your settings:

To preserve phone storage and optimize app performance, any photos automatically captured by Hover to model the space will never be saved to your device.

With our integration the models, measurements, sketches, and manually added photos for your project can be automatically passed into Xactimate or CoreLogic.

More information:

Any manually added photos (you clicked the shutter button) will be available through the integrations.

Any photos that Hover automatically captured to model the space may or may not be available to pull in depending on your company level settings. Check with your company Admin for more information.

Yes, select "start a new floor" once you are finished with the current floor.

Please note that each floor will be returned as a separate order. Once returned, each project can be automatically imported into Xactimate or CoreLogic and then merged. If you are inviting a policyholder or professional partner to scan the space, you will only need to send one invitation.

Turnaround time varies by the square footage being scanned. Typically spaces less than 1,000 sq ft will be returned within 3 hours. You will receive a notification via email once the project is ready for review.

Your comprehensive data package will include:

We make the process fairly seamless, guiding you (or your policyholders) along step by step. In the event that we are unable to process the scan, we will notify you via email with details on why we were unable to process the project.

If we are unable to reconstruct all or part of the property, we will typically notify you within 1 hour. Complex or large orders can take up to 3 hours.

From the capture summary screen, below the "Finish" button is a button to add another floor. Clicking that button will submit your first project, and automatically start a new project. As previously done, scan the space(s) on the next floor. Once returned, each scan can be imported into Xactimate and then merged.

Your comprehensive data package will include:

Virtual walkthrough is only included for all Interior projects using Universal Scan. At this time, projects scanned using the LiDAR experience will not receive a virtual walkthrough model.

Since the app is modeling the space in real-time, you will receive an error notification immediately if there is an error in generating the model.

We will notify you almost immediately, but if the scan takes longer than 10 minutes to process, assume that something is wrong and rescan the space or reach out to our support team.

Your comprehensive data package will include:

Virtual Walkthrough of the entire space captured (learn more)

Yes! The sketch will include reference blocks for cabinets, vanities, etc. Built-in cabinets in any space will be shown as blocks in Xactimate.

For non-flat ceilings, Xactimate & Core Logic do not allow Hover to import the correct modeling into their software.

Virual walkthrough is included for all Interior Universal Scan projects. At this time, projects scanned using the LiDAR experience will not receive a virtual walkthrough model.

Turnaround time varies by the square footage being scanned. Typically spaces less than 1,000 sq ft will be returned within 3 hours. You will receive a notification via email once the project is ready for review.

A link to the virtual walkthrough can be found on the project details page in Hover app and the first page of the measurement report. Hover will also include a link to the model when we email you to inform you that your project is ready for review.

No, it does not.

No, it does not at this time.