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Interior Capture FAQs
Interior Capture FAQs

Common questions about HOVER's photo capture experience for interior properties

Jared Sklar avatar
Written by Jared Sklar
Updated over a week ago

Below is a list of answers to common questions about HOVER's Interior Capture solution.

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Why should I use HOVER for an interior claim?

Q: What does HOVER do?

A: HOVER offers the quickest and easiest way to gather all of the property and damage information needed to process an interior claim.

Whether you’re a homeowner submitting information to your Insurance Company, an adjuster, or professional in the home restoration space, HOVER will help you document images of the property, including damage photos, and receive back a full floor plan with the measurements needed to estimate the cost of repairs.


Q: How do I get started?

A: HOVER is simple by design. To get started, just download the app and follow the in-app instructions. We guide you every step of the way with short instructional videos, checklists, reminders, and real time capture feedback.

For more information, you can also review this article.


Q: How long will it take?

A: Typically about 10 minutes per floor. The exact amount of time will vary depending on the size and complexity of the structure, as well as how many rooms are being captured.


Q: Do I need any special equipment?

A: No, you just need a smartphone. The HOVER application will work on most Android and iOS phones.


Tell me more about the process.

Q: Can I capture multiple floors?

A: Yes, but we currently require each floor of a structure to be captured through a separate HOVER job. As such, you may need to send (or you may receive) multiple invitations to capture the same property, one for each level of the building, if needed.


Q: Will I get a fully connected floor plan?

A: If there are missing transition shots or obstructions, we will implement our 'partial build solution' to build the largest contiguous buildable area of an order. However, if all rooms captured are connected, you will receive a fully connected floor plan.

For example, if you want to gather damage photos and measurements for the bathroom and living room pictured below, you would also need to take photos of the hallway.

We make this very easy for you to perform through guided instructions within the app.

Q: How do I capture photos of the damage?

A: For each room, you will be instructed to take photos for the entryway and around the room’s perimeter. We use those to calculate the room’s measurements. Then, the HOVER app will prompt you to take any additional photos of damage or other areas of interest.


Q: What if I miss a section of the room?

A: We will you guide through which photos to take for each room through in-app prompts, but if for some reason you miss a step, you will have the opportunity to add additional photos before submitting.


Tell me more about the partial build solution.

Q: What exactly will I receive if my job is partially built?

A: Not only will you still receive a HOVER PDF deliverable for the largest contiguous buildable area of the order, but if you are an Insurance Adjuster, you can also export compatible measurement files to import into Xactimate or CoreLogic (Symbility).

Reminder: The second page of the PDF will always include a summary of all the rooms captured and denote whether or not they were successfully reconstructed. Tips will be included for how to best capture a room that was not built.


Q: Will I receive an email or in-app notification for partial build reconstructions?

A: No. You are only informed of a partial build reconstruction when you access the HOVER PDF deliverable.


Q: What if I want to recapture any of the undelivered rooms?

A: You can do a new capture for the undelivered room(s). This will be processed as its own project.

Reminder: If you are an Insurance Adjuster, you can also export files from HOVER to import the measurements into either Xactimate or CoreLogic (Symbility) to complete your claim(s).


Q: Does this affect billing at all?

A: No. You will be charged per the square footage of what is delivered (not captured).

Still have questions? Reach out to our support team.

  • Call us (+1.844.754.6837). We're real people and ready to help!

  • Email us. We'll usually reply in about 30 min.

  • Chat with us. We generally answer in less than 3 mins. In the HOVER app, click on Settings > Support.

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