To receive a virtual walkthrough, you will first need to scan the interior spaces with the Hover app. From start to finish, the average interior LiDAR scan for a property only takes 15 minutes, and you will receive the virtual walkthrough in about a minute!
If you don't have a LiDAR device (iPhone 12 Pro and later, iPad Pro 2020 and later), you can use our alternative universal scan experience.
Hover turns interior scans into immersive 360° virtual floor plans for an in-depth view of any space, making it even easier to resolve claims quickly, even if you never step foot onsite!
No extra driving
No additional appointments
No added expenses
Course: Hover Interior Virtual Walkthrough
Take advantage of this short, interactive walkthrough to learn how to navigate through a virtual model, or continue reading below for an overview.
Click the expand arrows to reveal more or collapse information.
Accessing the Virtual Walkthrough
There are a few ways to access the virtual floor plan:
Option 1: Tap "Virtual Walkthrough" from the project page
Option 1: Tap "Virtual Walkthrough" from the project page
Open the project in your Hover account
Tap Virtual Walkthrough
Option 2: Click the link in the Measurement PDF
Option 2: Click the link in the Measurement PDF
Open the Measurement PDF from the email notification or from the project page
Click the link on the first page
Option 3: Within the Xactimate sketch
Option 3: Within the Xactimate sketch
Import the Hover project information into your Xactimate claim
Not only will you see the Hover measurements, floor plan, and damage photos, but the interactive model will also display beside the sketch so that you can review everything about the property in one place.
Floor plan views
Do you want to see everything, or just the structure? Use the toggle at the top of the screen to switch between 3D or virtual mode, whenever you want.
3D provides a clean view of just the structure, while virtual helps you better understand materials, textures, room content, and quality.
In the bottom tool bar, you can select between three distinct floor plan views:
1.) Doll house view
1.) Doll house view
The virtual model will open to Doll house mode by default, but you can also get to it from the bottom tool bar:
With the doll house view, you can freely navigate the model, quickly moving from room to room to determine conditions at a glance.
2.) Top down
2.) Top down
In this example, you can observe things like:
The area in the dining room and kitchen may have laminate
The living room and hallway appear to have hardwood floors
There's carpet on the stairs
Possibly just subfloor in the bathroom
The top down view gives a clear picture of the room layout and different materials. At a glance, you have a better understanding of the transition areas for flooring repairs.
3.) Free roam
With the free roam mode, you are virtually "placed inside" the model so you can navigate any part of the floor plan, as if you were really there.
Using the blue circle, you can zoom in or out by using the mouse wheel or two fingers on a touch pad or phone. Tap to walk through the space, or drag to rotate the camera.
View photos in context
Photos from the Hover scan are localized in the model with the ability to view all or just the damage photos.
Localized photos:
Any small white dot that you see in the model indicates a localized photo. To see these photos in the model:
Click the eye icon in the top right corner
Click the photo icon (to add or remove non-damage photos)
Hover your mouse over the dot to see a preview of the photo*, or click the dot to see the photo overlayed with the virtual mesh.
Damage photos:
If damage photos were taken during the scanning process, they will be localized in the model as well and will be indicated with red dots. Unlike the white dots for non-damage photos, there is no option to hide them - the red dots are always visible so that you never have to search for the damaged areas.
Hover your mouse over the dot to see a preview of the photo, or click the dot to see the photo overlayed with the virtual mesh.
*Note: The field of vision indicator is only available on desktop. Tap and hold a photo spot to preview on mobile.
Virtually measure any line segment on the model
Need to figure out the height or width of something specific in the room? You can use the measurement tool!
Tap the triangle icon from the bottom toolbar
Point and click to set your first end point
Click where you want to place the other end point
The measurement will be displayed immediately, and you can even reference it from the top down view:
You can edit or delete the virtual measurement just as easily.
You can edit or delete the virtual measurement just as easily.
Tap or click on the virtual measurement you want to edit or delete
Two icons will appear
Tap the Edit icon to adjust the endpoints of the virtual measurement
Tap the Trash can icon to delete the measurement
Frequently asked questions
How long will it take to receive the model after submission?
How long will it take to receive the model after submission?
If you are submitting a LiDAR scan, the model will be built in real time and delivered within minutes.
For projects that leverage our universal scan experience (non-LiDAR), turnaround time varies based on the square footage being scanned. Typically spaces less than 1,000 sq ft will be returned within 3 hours.
You will receive a notification once the project is ready to review.
Where can I find the virtual walkthrough link for my project?
Where can I find the virtual walkthrough link for my project?
A link to the virtual walkthrough can be found on the project details page in the Hover app and the first page of the measurement report.
Hover will also include a link to the model when we email you to inform you that your project is ready for review.
Does the model include measurements?
Does the model include measurements?
You can use the measurement tool to determine the height or width of a specific line segment in the model.
We also have this comprehensive list of Interior Scan FAQs.
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins. Click on the blue chat icon at the bottom right of your screen.