Invite policyholders to scan their property with the Hover app and:
Remove the need for on-site visits
Receive to-the-inch measurements, a virtual walkthrough, and other property imagery, derived from the homeowner’s scan
Boost homeowner satisfaction with quicker estimates and 3D visualizations
Note: We're rolling out a new experience. If your project details page looks different, you may still be on our Legacy experience.
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Step-by-step guide
Step 1 - Invite the policyholder to download the Hover app:
You can invite the policyholder or another professional to scan the property via the mobile or web app.
Starting from the mobile app
Starting from the mobile app
Tap Start a project or tap '+' at the bottom of the screen
Select Interior measurements
Fill out the Property details, then tap Invite to capture
Starting from the web app
Starting from the web app
Log in to your Hover account
Tap + New
Tap Invite to capture
Step 2 - The policyholder scans their property with Hover:
The policyholder, or another professional you may have invited, will receive the Hover invite both via email and text message to download the Hover app and complete the scan. At the same time, you will see a status tracker from the project details page while you wait for them to complete the interior scan.
Important to note:
If the policyholder has a LiDAR device (Apple Pro: 12+ iPhone or iPad) that will be their default experience and they will follow specific in-app guidance to complete the scan.
LiDAR scans are returned in about a minute.
If the policyholder does not have a LiDAR device, they will default to Hover's universal scan experience.
Universal scans are returned in about 3 hours or less.
Step 3 - Receive the 3D model, measurements, and more:
Once the scan has been processed, you will receive:
Detailed measurements (including cabinets, walls, windows, opening, and doors)
2D and 3D sketch floor plans
Localized property photos, and damage photos (unless the policyholder did not record damage photos during the scanning process)
360° virtual walkthrough of the space
Direct sketch and measurements imported into Xactimate and Cotality (FKA CoreLogic)
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins.