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How do I invite a policyholder to scan an exterior?

Invite policyholders or other professionals to scan a property with the Hover app so you have the measurements without stepping onsite.

Updated today

Invite policyholders to scan their property with the Hover app and:

  • Remove the need for on-site visits

  • Resolve claims faster with to-the-inch measurements and property imagery derived from the policyholder's scan

  • Boost policyholder satisfaction with quicker estimates and 3D visualizations

Note: We're rolling out a new experience. If your project details page looks different, you may be on our Legacy experience.

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Step-by-step guide

Step 1 - Invite the policyholder to download the Hover app:

You can invite the homeowner to scan their property via the mobile or web app.

Starting from the mobile app

  • Tap Start a project or tap '+' at the bottom of the screen

  • Select Exterior measurements

  • Fill out the Property details, then tap Invite to capture

Starting from the web app

  • Log in to your Hover account

  • Tap + New

  • Tap Invite to capture

Step 2 - The policyholder scans their property with Hover:

The homeowner will receive an invite to download Hover both via email and text message.

You will see a status tracker from the project details page. Once the homeowner scans their property with the Hover app and submits it, you will be notified.

Step 3 - Receive the 3D model and measurements:

You will receive an email and push notification when the interactive 3D model and all the exterior measurements are ready. This is also the point in which you will be billed.

Still have questions? Reach out to our support team.

  • Call us (+1.844.754.6837). We're real people and ready to help!

  • Email us ([email protected]). We'll usually reply in about 30 min.

  • Chat with us. We generally answer in less than 3 mins.

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