Hover

Tips and answers to common questions from Insurance Pros

Insurance Troubleshooting

Invite policyholders or other professionals to scan a property with the Hover app so you have the measurements without stepping onsite.

How do I invite a policyholder to scan an exterior?

Reasons a project may pause or show a failed status, and how Insurance pros can resolve it.

How do I fix a paused exterior scan submission?

When settling claims onsite, refer to these troubleshooting tips while using Hover in areas with low service.

How do I scan an exterior in low service areas?

How do I re-upload exterior photos to a scan that hasn't fully submitted?

How insurance pros can use Hover to successfully scan multi-family properties or larger buildings.

How do I scan the exterior of a multi-family residential property?

Answers to common exterior scan questions.

Common exterior scan questions from insurance pros

Exterior Scan for insurance pros

Invite policyholders to scan the interior of their property with the Hover app so you have the floor plan and measurements needed to adjust their claim, without stepping foot onsite.

How do I invite a policyholder to scan an interior?

How insurance pros can resolve unsuccessful interior scans or scans with incomplete rooms

How do I fix a paused interior scan submission?

Answers to common interior scan questions.

Common interior scan questions from insurance pros

Interior Scan for insurance pros

How to export various files you may need to resolve an insurance claim.

How do I export files from Hover?

Use Custom Measure mode to add custom measurements directly on the 3D model to support accurate damage documentation and claim scoping.

How do I create custom line measurements on the 3D model?

Open the 3D model to review property measurements and verify the damage for accurate claims documentation.

How can I review measurements on the 3D model?

Tips on using Hover's exterior property data.

Exterior 3D measurements for insurance pros

Find answers and get help from Intercom Support and Community Experts

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