Whether you need to resolve claims for a multi-family residence or larger buildings in general, you will follow Hover's exact same process for scanning single-family properties. However, we do have some unique steps specific to larger properties, and multi-family residential buildings.
Click the expand arrows to reveal more or collapse information.
Scan at least the minimum required angles
We typically require a minimum of 8 exterior photos from all sides of a property, but depending on the type of structure you're scanning, the minimum requirement may be as few as 6.
Examples Include:
End unit of a Town Home:
For Town Home end units, you are only required to submit 7 photos.
Middle unit of a Town Home:
If scanning a middle unit townhouse, you are only required to submit 6 photos.
Town Homes - full structure:
If you need to scan an entire row of town homes, you are required to submit 8 photos; one for each side and corner of the full structure.
Stand back
If you can't show a large face or corner of the building within one photo, try to stand back as much as possible and take the photo from another angle. You do not need to stand at a 90 degree angle when taking photos.
Add additional photos
It's important that the imagery you submit shows 360 degrees of the building or, in the case of an end or middle unit, as many sides and corners as possible. You can add additional photos when necessary. There is no limit to the number of photos that you can submit.
Tap on the photo spot in the grid and then tap “add photos”.
Any additional photos added in this way will be used to build the 3D model.
Note: If you add additional photos in the section below the grid, those pictures will not be used to generate the 3D model. Rather, photos added in that section are usually included to show property damage, or document certain windows, doors, siding material, etc. with photos.
Submit your exterior scan
When you've finished scanning the exterior of the property, complete your submission by:
Choosing a delivery speed (standard or expedited)
Choosing a Bill to (if more than one wallet is on file)
(Optional) Adding internal notes for you or your team
What's the difference between standard and expedited delivery speeds?
What's the difference between standard and expedited delivery speeds?
Standard delivery speed:
There is NO extra processing fee for a standard delivery speed, but the turnaround time will depend on your account's pricing level.
Expedited delivery speed:
Expedited delivery is only available for projects from photos. Hover projects that originate from uploading a blueprint do not qualify. Also, there is an extra processing fee associated with expedited delivery speeds, but the amount will vary depending on your account's pricing level.
For more information, contact the Customer Support team or your Hover Representative.
Pro Tip:
It's also a good habit to collect at least one reference measurement before leaving the property. Record the measurement as a note, if needed.
How to add reference measurement(s) prior to submitting a scan:
How to add reference measurement(s) prior to submitting a scan:
Tap Add job note from the summary screen
Type the measurement(s) as a note (e.g. "Garage door is an unusual size: 8ft wide, 6 feet high")
Then, tap Finish from the summary screen to submit the scan
How to add a reference measurement after submitting the scan:
How to add a reference measurement after submitting the scan:
Open the Notes section from the project details page
Tap Add note from either a mobile device or desktop
We will notify you when the 3D model and measurements for your property have been finalized.
Note: Internal notes cannot be seen by the Hover team, but you or a team member can easily refer to this section if we request a reference measurement while the model is generating.
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins.