Submitting an exterior scan through the Hover app is a simple process designed for everyone - whether you're a construction pro, insurance adjuster, or homeowner.
For instances when you may need to use the app without a strong wifi connection, we've compiled some troubleshooting tips below.
Tips for low service areas
If you're scanning the exterior of a property in a location with low service, we recommend following these best practices:
1) Upload on Wifi setting
Open your app Account settings, and then toggle 'on' the Upload on WiFi only feature. This ensures your project submissions will start processing only when you're connected to WiFi.
2) Close other apps
By reducing the amount of apps running in the background of your mobile device, connectivity bandwidth will be fully allocated to the Hover app.
3) Keep Hover open
Keep the Hover app open until the job summary status says "Evaluating". Once you see the "Evaluating" status, you can be assured that your exterior imagery has been uploaded successfully. In fact, you should always do this whether in good or poor service areas.
How to retry an upload
Having trouble with the initial upload process?
Anyone using app version 5.0 or higher can retry an upload from the Uploads Manager feature:
To access the Uploads Manager feature:
Tap the settings menu icon
Tap Account settings
Tap Uploads Manager
How to fix a paused submission
Hover can model and measure almost any property, but if there is an issue with the exterior scan imagery, you will receive a notification roughly 15 minutes after its submitted.
If that happens, simply open the project in the Hover app, and tap Add photos from the notification.
Any new photos submitted through the app in this way will be added to the existing project.
There are a number of reasons why a property submission may "pause" and require additional information. Review this comprehensive list for more.
Note: If you are experiencing a paused blueprint submission, refer to this article instead.
Still have questions? Reach out to our support team.
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