Taking exterior property photos through the Hover app is a simple process designed for everyone - whether you're a construction pro, insurance adjuster, or homeowner.
For instances when you may need to resolve a failed project, re-upload photos for any reason, or use the app in low service areas, we created this article to share common tips and tricks.
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Tips for low service areas
If you're taking photos in a location with low service, we recommend following these best practices:
1) Upload on Wifi setting
Tap into your app settings to toggle 'on' the option to upload only when you're connected to wifi. This ensures the job will wait to start processing until the next time you're on wifi.
2) Close other apps
Make sure no other apps are running in the background of your mobile device. This allows for connectivity bandwidth to be fully advocated to the Hover app.
3) Keep Hover open
Stay on the Hover app until the job status says "Evaluating" to ensure your photos upload successfully. In fact, you should always do this whether in good or poor service areas.
How to re-upload photos
If we are unable to complete your job with the photos provided, you will receive a failed job notification roughly 15 minutes after submission.
There's no need to start a new project! Simply open the Hover app, click on the project, and select the "+ Add photos" button.
Having trouble with the initial upload process? Try this:
If you are using the mobile app version 4.99 or earlier, and the original upload experience is taking longer than several minutes even though you have connection, you will be able to swipe left on a property to re-upload it:
Anyone using app version 5.0 or higher will be able to pause or retry an upload from the Uploads Manager:
How to fix a paused submission
Hover can model and measure almost any property, but there are a number of reasons why a property submission may "pause". The following is a comprehensive list as to why a property may be paused, and what you can do to resolve the issue.
NOTE: If you submitted a job by uploading a blueprint rather than through the standard photo-capture experience, you may receive a notification that your job has not been built for reasons other than what's covered in this portion of the article.
To learn more, check out this blueprint-specific article.
Heavily obstructed
Heavily obstructed
Seeing a notification on your project that reads: Heavily obstructed means we need unobstructed photos of the property.
Capture additional shots of your property, taking overlapping photos when there is an obstruction (vehicles, trees, or other heavy foliage) so we get as much information as possible.
To add photos to a failed job:
Open the property and click "+ Add Photos"
Tap into a property-corner of the photo grid and click Add photos
When you're done adding photos, submit the job again and Hover will attempt to re-process it
You are not charged for failed submissions
Insufficient corner shots
Insufficient corner shots
If we need better corner shots to process your job, you will see a notification on your project that reads: Failed - no good corner shot
A good corner shot includes two full elevations and 3 corner posts:
Watch this 2 minute video to see how to add corner shots to a failed job or continue reading below.
How to add corner shots to a failed job:
Open the property and click "+ Add Photos"
Tap into a property-corner of the photo grid and click Add photos
When you're done adding photos, submit the job again and Hover will attempt to re-process it
You are not charged for failed submissions
Low resolution
Low resolution
If you see a failure notification on your project that reads: Low resolution it means we need additional photos, at least one of each side and corner of the property.
Low-resolution images can occur if too many apps or other processes are running in the background of your phone when taking pictures. To solve this issue and ensure our app can utilize the full resolution of the camera on your device, follow these steps:
Close any other apps beside Hover or simply restart your device
Open the failed job in the Hover app
Click "+ Add Photos"
Tap into the photo grid for each side and corner, clicking Add photos each time
When you're done adding photos, submit the job again and Hover will attempt to re-process it
You are not charged for failed submissions
Not weathertight
Not weathertight
If you submitted pictures of a building under construction, you may see a notification on your project that reads: Not weathertight
When you submit photos of new construction projects through the app, the structure needs to be weathertight - the roof, doors, and windows should be installed.
As soon as the property is weathertight, you can take pictures through the app, again. If you can't wait, try uploading the job from a blueprint!
Lack of exterior shots / too few images
Lack of exterior shots / too few images
We require at least (8) photos of a property - (1) photo for each side and corner of the house. If your job failed to process because there weren't enough exterior photos, you will see a failure notification on your project that reads: Lack of exterior shots or too few images
Open the failed job in the Hover app:
Click "+ Add Photos"
Tap into the photo grid for each side and corner, clicking Add photos each time
When you're done adding photos, submit the job again and Hover will attempt to re-process it
You are not charged for failed submissions
Photo of photos
Photo of photos
If you submitted photos of a property that were not taken through the Hover app, you will see a failure notification on your project that reads: Photo of photos
You can either add more photos to the failed job through the app, or you can start a new project.
Blurry images
Blurry images
If the photos submitted are not clear, you will see a failure notification on your project that reads: Blurry images
To guarantee the accuracy of our measurements, it's crucial that the images are not blurry. Apply these simple tricks to avoid taking blurry images:
Hold your smartphone steady and stand still while taking pictures
Carefully clean your camera lens to remove any stains
Make sure there's sufficient light while taking pictures
Additional information / reference measurement needed
Additional information / reference measurement needed
If we require a reference measurement to complete your submission, you will see a failed notification on your project in the mobile app with additional information that reads: Additional information needed.
To resolve this issue:
Tap Add measurements
Follow the in-app guide to select a wall or garage door to measure. Remember that whatever you choose to measure should already be visible in one of the photos previously submitted within the app.
Tap Finish from the confirmation screen to the failure notification email with a reference measurement of a wall or door that can is clearly visible in one of the submitted photos.
The job status will progress within the app and appear as Done once the measurements and 3D model are ready
Want to see examples of a reference measurement? Click here.
Night time
Night time
If you submit a job with photos taken at night, you may see a failure notification on your project that reads: Night time
If you have to take pictures at night, we recommend using 'flash' and turning on the interior lights of the structure, for best results. You can turn the flash on in the Hover camera by clicking the lightning bolt in the top right corner of the screen when taking a photo.
Too difficult to build
Too difficult to build
It's not a common occurrence, but if the property is too large or complex for Hover to process, you will see a failure notification on your project that reads: Too difficult to build
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins. Click on the blue chat icon at the bottom right of your screen.