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Adding reference measurements for exterior projects
Adding reference measurements for exterior projects

How to add a reference measurement to a project before leaving the site

Updated over a week ago

Hover uses image data, such as a standard size front door to determine scale for a property. When that visual data is obscured (ex: heavy foliage), we need to collect that information from another source, like a reference measurement.

Check out this 1 minute video for examples of a great reference measurement, or continue reading below:

Reference measurement examples:


It’s a good habit to collect one reference measurement before leaving a property. Make sure to measure something that is clearly visible in one or more of the photos you took through the app.

Examples include:

  • The width of a wall from the left corner to the right corner

  • the width and height of a front door or garage door

Record the measurement in the app


There are a couple ways you can record a reference measurement within the mobile app: using the job notes field or adding a measurement to a photo while performing the photo capture process.

Option 1: Use the job notes field

Although the Hover team cannot view the internal notes section of your capture, we recommend storing reference measurements there. If our team reaches out to request that information, you or your team members can easily refer back to that project to provide the measurement.

Option 2: Add measurement(s) to a photo in real-time

If you have this feature enabled for your organization, prior to submitting the project, you will automatically see a prompt to record a reference measurement for a wall or garage door that can be clearly seen in any of the photos you just took.

  • Select Wall or Garage Door from the prompt

  • Tap Continue

  • Select a photo from the gallery, and tap Continue

  • Tap the picture to apply "crosshairs" to point A

  • Tap the picture where the end of the measurement (point B) falls

  • Type the measurement for that line

  • Tap the checkmark to save

Notifications and status updates


Click the arrows to reveal or collapse additional information:

If Hover requires a reference measurement to proceed, we will send an email and a push notification - assuming you gave the app permission to send push notifications.

Click to see an example of a push notification

You will see the following message on your home screen:


"We haven't finished uploading your photos. Please reopen to complete your job."

Click to see an example of the email message

Click "View this property" and it will redirect to the property page in the Hover app.

To submit a reference measurement for a job that has been paused, follow these steps:

1. Tap Add measurements

2. Follow the in-app guide to select a wall or garage door to measure

Remember that whatever you choose to measure should already be visible in one of the photos previously submitted within the app.

3. Tap Finish from the confirmation screen

4. The job status will progress within the app and appear as Done once the measurements and 3D model are ready

The status progression is:

  • Requesting improvements

  • Uploading improvements

  • Working

  • Done

Still have questions? Reach out to our support team.

  • Call us (+1.844.754.6837). We're real people and ready to help!

  • Email us ([email protected]). We'll usually reply in about 30 min.

  • Chat with us. We generally answer in less than 3 mins. Click on the blue chat icon at the bottom right of your screen.

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