Hover uses image data, such as a standard size front door to determine scale for a property. When that visual data is obscured (ex: heavy foliage), we need to collect that information from another source, like a reference measurement.
Check out this 1 minute video for examples of a great reference measurement, or continue reading below:
Reference measurement examples:
It’s a good habit to collect one reference measurement before leaving a property. Make sure to measure something that is clearly visible in one or more of the photos you took through the app.
Examples include:
The width of a wall from the left corner to the right corner
the width and height of a front door or garage door
Record the measurement in the app
There are a couple ways you can record a reference measurement within the mobile app: using the job notes field or adding a measurement to a photo while performing the photo capture process.
Option 1: Use the job notes field
Although the Hover team cannot view the internal notes section of your capture, we recommend storing reference measurements there. If our team reaches out to request that information, you or your team members can easily refer back to that project to provide the measurement.
Option 2: Add measurement(s) to a photo in real-time
If you have this feature enabled for your organization, prior to submitting the project, you will automatically see a prompt to record a reference measurement for a wall or garage door that can be clearly seen in any of the photos you just took.
Select Wall or Garage Door from the prompt
Tap Continue
Select a photo from the gallery, and tap Continue
Tap the picture to apply "crosshairs" to point A
Tap the picture where the end of the measurement (point B) falls
Type the measurement for that line
Tap the checkmark to save
Notifications and status updates
Click the arrows to reveal or collapse additional information:
If Hover requires a reference measurement to proceed, we will send an email and a push notification - assuming you gave the app permission to send push notifications.
Click to see an example of a push notification
Click to see an example of a push notification
You will see the following message on your home screen:
"We haven't finished uploading your photos. Please reopen to complete your job."
Click to see an example of the email message
Click to see an example of the email message
Click "View this property" and it will redirect to the property page in the Hover app.
To submit a reference measurement for a job that has been paused, follow these steps:
1. Tap Add measurements
1. Tap Add measurements
2. Follow the in-app guide to select a wall or garage door to measure
2. Follow the in-app guide to select a wall or garage door to measure
Remember that whatever you choose to measure should already be visible in one of the photos previously submitted within the app.
3. Tap Finish from the confirmation screen
3. Tap Finish from the confirmation screen
4. The job status will progress within the app and appear as Done once the measurements and 3D model are ready
4. The job status will progress within the app and appear as Done once the measurements and 3D model are ready
The status progression is:
Requesting improvements
Uploading improvements
Working
Done
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
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