With proper imagery of a structure, Hover can generate 3D measurements and more for almost any project. If we aren't able to generate 3D measurements for one of your projects, you will receive an email with a short explanation, and may need to provide us with additional information.
If your exterior scan submission paused during the initial upload, visit this article for ways to resolve the issue.
Are you experiencing a paused blueprint submission? Refer to this article.
Common reasons an exterior scan submission may be paused:
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Not enough corner shots, or photos are too close-up
Not enough corner shots, or photos are too close-up
Make sure to stand as far back as you can when capturing the corners of the building, close-up shots will not work.
You can add more photos in the app by tapping + Add photos
Obstructions blocking key parts of the building
Obstructions blocking key parts of the building
Sometimes changing your capture angle will help you avoid large obstructions to get a better shot of the corners.
Photos are blurry, weren't taken with a smartphone, or are too dark
Photos are blurry, weren't taken with a smartphone, or are too dark
We can only use original photos that are captured on a smart phone. Make sure to use flash for images captured at night.
Reference measurements required
Reference measurements required
If we require a reference measurement to complete your submission, you will see a failed notification on your project in the mobile app with additional information that reads: Additional information needed.
To resolve this issue:
Tap Add measurements
Follow the in-app guide to select a wall or garage door to measure. Remember that whatever you choose to measure should already be visible in one of the photos previously submitted within the app.
Tap Finish from the confirmation screen to the failure notification email with a reference measurement of a wall or door that can is clearly visible in one of the submitted photos.
The job status will progress within the app and appear as Done once the measurements and 3D model are ready
Want to see examples of a reference measurement? Click here.
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins.