With HOVER, you can turn a 2D blueprint into a 3D model with scaled measurements that feed into your other HOVER workflow features.

If your new construction job has been paused, this article will help you understand why and how to resolve it.

The most common reasons a job is paused include the following:

Continue reading below for additional context on the specific reason a job may be paused.

Please respond directly to the notification email with the missing or additional information requested so we can produce your 3D model and measurement report.

If you have additional questions, you can call us at (844) 754-6837.


Missing measurements

The blueprint(s) we receive must include measurements and the measurements must be legible when zoomed-in on the PDF.

Next step: Please respond directly to the notification email with legible measurement PDF(s)attached.

Missing elevation shots

Elevation shots are drawings of a property’s exterior walls. Every blueprint we receive must include an elevation drawing of each side of the building: front, back, left, and right.

If you received a notification that your job has been paused due to missing elevation shots, the original blueprint is missing one-or-more of the structure’s elevation drawings.

Next step: Please respond directly to the notification email with the missing exterior wall drawing(s) attached.

Missing floor plan

We require a floor plan with measurements for each level of the building. The measurements must be legible when zoomed-in on the PDF.

Next step: Please respond directly to the notification email with the missing floor plan(s) attached.

Missing roof plan

Though it’s typically optional to include a roof plan or roof framing plan, we highly recommend including one for the best results.

If you receive an email notification that your blueprint job was paused due to a missing roof plan, it’s because your original blueprint submission is complex. To ensure the accuracy of our report, we need the structure’s roof plan.

Next step: Please respond directly to the notification email with the roof plan(s) or roof framing plan(s) attached.

Building(s) not specified

If the blueprint contains more than one structure, you need to specify which of the structures should be built. If you forgot to do that on the Job Details form under the Building name field, we’ll pause your job and alert you if the building variant needs to be specified.

Next step: Please respond directly to the notification email with the design variant name that you want us to build. The name should match the name of the structure as it appears on the blueprint.

  • For example, if your blueprint contains a house and a detached garage and the blueprint calls the house “Main Building” and the garage “Detached Garage” you would tell us the design variant name of “Main Building” if that’s the only structure you want built.

  • If you also want a 3D model and measurements for the detached garage, you will need to either submit a new job and list “Detached Garage” in the Building name field of the Job Details form or click Add another building and it will be billed as a separate job:

Blurry or low resolution

The blueprint(s) we receive must be legible when zoomed-in. If the pdf(s) are too blurry or have a low resolution, we’ll pause your job and notify you.

Next step: Please respond directly to the notification email with the higher resolution PDF(s) attached.

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