Most common reasons for a blueprint project to be paused

The blueprint(s) must include measurements and the measurements on the file must be legible when zoomed-in.

Property elevations are architectural drawings that show what each side of a building looks like from the outside. They typically show features like doors, windows and materials.

We require elevation shots (one for each side of the building: front, back, left, and right), for every Roof-Only, or Complete deliverable request. The elevations help to provide the overall shape of the roof, as well as roof pitches.

A floor plan on a blueprint is a scaled drawing that shows the layout of a room or building from above, detailing the arrangement of walls, doors and windows. It's a map of the building's interior spaces.

Any floor plan that you submit should include measurements that are legible when zoomed-in.

We require floor plans for every Roof-Only, or Complete deliverable request. The floor plans provide additional exterior measurements, shape, and help to provide the structure's depth.

If you requested a Roof-Only deliverable, including a roof plan or roof framing plan is a requirement.

However, if you receive an email notification that your Complete deliverable blueprint project was paused due to a missing roof plan, it’s because your original blueprint submission is complex, and we need the structure’s roof plan to ensure the accuracy of our report.

If the blueprint contains more than one structure, you need to specify which of the structures should be built. You'll be asked to name the structure(s) on the Finalize your job page.

The name entered on this page must match the name of the structure as it appears on the blueprint.

The blueprint(s) we receive must be legible when zoomed-in. If the blueprint(s) are too blurry or have a low resolution, we’ll pause your project and notify you that we require a higher resolution.

The documents you provided are unusable. This can happen if the file(s) aren't blueprints or the image quality of the file(s) is insufficient for our system to interpret.

Blueprints should be submitted as a PDF, DWF, or DWG file. Use the button embedded in the email notification to upload a processable file.