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Interior Virtual Walkthrough

Resolve claims quickly and revisit the property as many times as you need without stepping foot onsite.

To receive a virtual walkthrough, you will first need to scan the interior spaces with the Hover app. From start to finish, the average interior LiDAR scan for a property only takes 15 minutes, and you will receive the virtual walkthrough in about a minute!

If you don't have a LiDAR device (iPhone 12 Pro and later, iPad Pro 2020 and later), you can use our alternative universal scan experience.

The Virtual Walkthrough turns your interior scan into an interactive 3D model of the property. Review conditions room by room, measure damage, and replay the scan photo by photo, so you can document a claim without going back onsite.

  • No extra driving

  • No additional appointments

  • No added expenses

Accessing the Virtual Walkthrough

Click the expand arrows to reveal or collapse additional information.

There are a few ways to access the virtual floor plan:

Option 1: Tap on the Virtual Walkthrough from the project details page

  • Log into your Hover account

  • Open the project details page for the property

  • Tap Virtual Walkthrough

Option 2: From the email notification

  • Open the email notification Hover sends once the measurements have been completed.

  • Tap the VIRTUAL WALKTHROUGH button

Option 3: Click the link in the Measurement PDF

  • Open the Measurement PDF from the email notification or from the project details page

  • Click the link on the cover page

Option 4: Within the Xactimate sketch

  • Import the Hover project information into your Xactimate claim

    • Not only will you see the Hover measurements, floor plan, and damage photos, but the interactive model will also display beside the sketch so that you can review everything about the property in one place.

Navigate the model

The first time you open a virtual walkthrough, a short tour shows where each control lives. To see it again, click the question-mark icon in the top-left navigation menu.

Photo mesh

Photo mesh is in the action bar at the bottom of the screen.

  • Turn Photo mesh on to see the property’s real surfaces and materials on the model.

  • Turn it off to see the CAD model only.

Change your perspective

  1. Click Perspective in the action bar.

  2. Select Top down, Dollhouse, or Free roam.

  • Top down: With photo mesh off, you see the property footprint with room names and square footage, laid out to mirror the Xactimate sketch and the first page of your Hover measurement PDF. Use it to check room layout at a glance.

  • Dollhouse: Move freely around the model and go from room to room to check conditions quickly.

  • Free roam: You’re placed inside the model in a first-person view, as if you were there. Tap to walk through the space, or drag to rotate the camera.

Photo blending

In Free roam with photo mesh off, you see the CAD model. Photo blending is on by default and keeps one high-fidelity photo of the room you’re standing in visible as you move, which helps with orientation and checking material detail.

Turn it off when a photo covers the edge you want to measure:

  1. Click the ellipses “...” menu in the photo carousel at the bottom of the screen.

  2. Toggle off Photo blending.

Photo blending and photo mesh are separate toggles, and you can use them independently.

"No coverage" areas

Areas of the model that weren't captured with enough photo coverage now appear in a plain blue color. Hover your cursor over a blue area and a no coverage label confirms what you're looking at.

These gaps indicate areas that weren’t captured during the scan, and they cannot be filled in after the fact. If you need coverage in one of these areas, that part of the property has to be scanned again on a return visit.

Note: This indicator appears in virtual walkthroughs generated from both the LiDAR, and Universal scan experiences.

View photos in context

Photos from the scan are placed in the model, so you can see where each one was taken - including damage photos.

Photo gallery

The left-hand panel holds every photo that was automatically captured during the scan.

  • Click a photo to enlarge it.

  • Jump to the location: Click the “take me there” icon on a photo to move to that position in the model.

  • Collapse the panel for a wider view of the model.

Photo indicators in the model

Photos appear as indicators at the spot where they were taken. Red indicators mark damage photos, and they show by default.

  1. Click Layers.

  2. Toggle Photos on or off to show or hide photo indicators.

Hover over an indicator to preview the photo, or click it to see the photo overlaid on the model.

Note: You can see these photo indicators in each perspective: Doll house, Top down, and Free roam.

Replay the scan

You can automatically 'walk through' the photos in the order they were captured, which helps when you’re reviewing a loss site you didn’t visit.

  1. Enter Free roam by changing the perspective or clicking a photo on the model.

  2. Click the play arrow in the photo carousel. Photos advance automatically.

  3. Click the ellipses icon “...” in the carousel and select a playback option to change the speed.

As it plays, the highest-fidelity photo stays centered so you get a clearer view than a static wide-angle shot. You can also still move through the carousel manually with the arrow keys or by clicking left and right.

Virtually measure and comment on the model

Need to figure out the height or width of something specific in the room? Want help determining the area measurement of something? Use the Tools in the navigation menu.

Line measure

Use it for the height or width of something specific in the room.

  1. Click Tools in the action bar.

  2. Select Line measure.

  3. Click to set the first endpoint, then click to set the second.

The measurement displays right away, and you can reference it from the top down view.

Area measure

Use it for an irregular damaged area, such as a flood cut or a section of wall that needs repair. It returns square footage directly, so you don’t have to calculate it from two line measurements.

  1. Click Tools in the action bar.

  2. Select Area measure.

  3. Click to place points around the perimeter of the area.

  4. Place your final point on top of the first point. The square footage calculates automatically.

Edit or delete a measurement

  1. Click the measurement you want to change. Two icons appear.

  2. Click the Edit icon to adjust the endpoints, or the Trash can icon to delete it.

Add a comment

  1. Click Tools in the action bar.

  2. Select Comment.

  3. Click a spot on the model to drop a pin, enter your text, and tap Done.

Note: You can add and view comments in any perspective: Doll house, Top down, and Free roam.

Share project

Shared links let a policyholder, contractor, or other collaborator open the walkthrough without a Hover account.

  1. Click the paper airplane icon in the top right corner of the virtual walkthrough.

  2. Generate the link. It’s password protected and valid for 45 days.

  3. Send the link and password to your recipient.

You can extend or delete a shared link at any time.

Note: Users without a Hover account can view, but cannot leave comments.

Frequently asked questions

How long will it take to receive the model after submission?

If you’re submitting a LiDAR scan, the model is built in real time and delivered within minutes.

For projects that use the universal scan experience (non-LiDAR), turnaround varies with the square footage scanned. Spaces under 1,000 sq ft are typically returned within 3 hours.

You’ll receive a notification when the project is ready to review.

Where can I find the virtual walkthrough link for my project?

A link is on the project details page in the Hover app and on the first page of the measurement report. Hover also includes a link in the email notification when your project is ready for review.

Does the model include measurements?

Use Line measure for a specific height or width and Area measure for an irregular damaged area. In top down view with photo mesh off, you can also see room names and square footage.

Why do I see blue areas in my walkthrough?

Those areas weren’t captured with enough photo coverage during the scan. It isn’t a platform error. To get coverage there, scan the area again on a return visit.

We also have this comprehensive list of Interior Scan FAQs.

Still have questions? Reach out to our support team.

  • Call us (+1.844.754.6837). We're real people and ready to help!

  • Email us ([email protected]). We'll usually reply in about 30 min.

  • Chat with us. We generally answer in less than 3 mins.

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