Verisk and HOVER are collaborating to streamline the claims resolution process, allowing adjusters and restoration contractors to quickly estimate repair costs. With this new integration, HOVER property measurements, 3D models and digital sketches flow automatically from HOVER to Xactimate and XactAnalysis!

In the following articles, we cover how to leverage the Verisk + HOVER integration in the (5) supported workflows for insurance carriers and adjusters:


DO MORE, FASTER.

  • Effortlessly import roof and exterior wall data into Xactimate

  • Automatically upload all damage photos taken in the HOVER app to Xactimate

  • Auto-populate job information in the HOVER app from XactAnalysis or Xactimate, reducing errors from manual data entry

GET THE ESTIMATE RIGHT, THE FIRST TIME.

  • Leverage the most up-to-date property measurements and damage photos

  • Receive detailed elevation information (e.g. soffit depth, fascia and trim)

  • Reduce supplements with a comprehensive 3D model and measurements report to justify the scope of work

WORK YOUR WAY.

  • Using Xactimate Mobile? All good. HOVER data can pass seamlessly into the mobile version of Xactimate, allowing you to work from any device, at any time

  • Need to settle on site? No problem. Create a project ahead of time or when you get there


Frequently Asked Questions (FAQs)

  • What exactly does HOVER send to Xactimate?

    • HOVER's measurement PDF is NOT currently sent through the integration, but HOVER's data property data package that IS sent to Xactimate includes the following:

      • 2D/3D sketch for estimating

      • Roof measurements

      • Elevation measurements

      • Property and damage photos taken at the loss location

  • How does this work with IAs (independent adjusters)?

    • There are several prerequisites for the integration to work with IAs:

      • IAs need to have existing HOVER accounts*

      • The carrier and the IA firm need to have a "shared wallet" set up within HOVER (assuming the carrier is paying for the HOVER job)

      • The carrier needs to share their "data set" in Verisk with the IA

      • The individual IA needs to be entered on the request in Verisk before requesting HOVER data**

*NOTE: This requirement will go away in an upcoming release

**EXCEPTION: Using the "Starting in XactAnalysis (XA) - Automated" workflow with an EDI file

  • How much will this cost? Are there any fees?

    • There will be absolutely no additional fees to carriers or contractors using this integration

  • Can you select a HOVER deliverable in Xactimate or XactAnalysis?

    • Not initially, but it is something being considered for a future phase. The current experience is that the HOVER job is created based solely on the configurations set up on the customer's HOVER account (allowing users to select it per job or have it default to always be a Roof Only or a Complete)

  • What will happen to the existing process of the HOVER .esx file?

    • It will be discontinued in the coming months as we move everyone over to the integration. Further communication (with ample lead time) will be coming soon.

  • How do multiple structures work with this integration?

    • The process for multiple structures is very similar to the HOVER legacy .esx file export process. You'll be creating multiple projects in Xactimate and using the "merge" tool to bring them together under the same estimate. Here's an outline of the process:

      • Ensure an Xactimate project exists for each structure

      • Click the "Request 3rd Party Data" button for each project in Xactimate

      • Import the HOVER measurement data for each Xactimate project

      • Use the merge tool in Xactimate

  • Which tab does the HOVER sketch go to in Xactimate?

    • It goes to the "exterior" tab.

  • Will we be able to use the framing wizard with HOVER sketches?

    • Yes - the HOVER sketch now comes over as a "wireframe" roof sketch. The wireframe sketch only allows for stick framing in the framing wizard but users have the ability to convert the wireframe sketch to a legacy Xactimate roof sketch. if needed, to unlock additional framing options. One added benefit to the sketch coming over as a "wireframe" is that it can be used with XactScope, as is.

  • Will we still see “red line” issues on the HOVER sketches?

    • No - the "red line" issues that would sometimes present themselves on HOVER legacy .esx export sketches will no longer appear.

  • Do macros work with the HOVER sketches?

    • Yes, macros pull in measurements from the Ridge, Perimeter, Valley and SF/SQ.

  • Do defaults get over-ridden?

    • No! Any defaults set for a particular profile are adhered to with this integration so, the HOVER sketch will NOT override any of these settings as it comes in.

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