With proper imagery of a structure, Hover can generate 3D measurements and more for almost any project. If we aren't able to generate 3D measurements for one of your projects, you will receive an email with a short explanation, and may need to provide us with additional information.
If your exterior scan submission paused during the initial upload, visit this article for ways to resolve the issue.
Are you experiencing a paused blueprint submission? Refer to this article.
Common reasons an exterior scan submission may be paused:
Click the arrows below to expand or collapse additional information.
Insufficient corner shots, or photos are too close-up
Insufficient corner shots, or photos are too close-up
A good corner shot includes two full elevations and 3 corner posts:
Make sure to stand as far back as you can when scanning corners of the building. Close-up imagery will not work.
You can add more photos in the app by tapping Add photos
Low resolution
Low resolution
If you see a notification on your project that reads "Low resolution" it means we need additional photos, at least one of each side and corner of the property.
Low-resolution images can occur if too many apps or other processes are running in the background of your phone while taking pictures. To solve this issue and ensure our app can utilize the full resolution of the camera on your device, follow these steps:
Close any other apps beside Hover or simply restart your device
Open the paused job in the Hover app
Click "Add Photos"
Tap into the photo grid for each side and corner, clicking Add photos each time
When you're done adding photos, submit the job again, and Hover will attempt to re-process it
You are not charged for paused submissions
No payment method on file
No payment method on file
A submission will pause if a credit card or other payment method is not file. Please contact our Support team to resolve your issue, or click here for more information on updating your payment information.
Not weathertight
Not weathertight
If you submitted pictures of a building under construction, you may see a notification on your project that reads: Not weathertight
When you submit photos of new construction projects through the app, the structure needs to be weathertight - the roof, doors, and windows should be installed.
As soon as the property is weathertight, you can take pictures through the app, again. If you can't wait, try uploading the job from a blueprint!
Obstructions blocking key parts of the building
Obstructions blocking key parts of the building
Seeing a notification on your project that reads "Heavily obstructed" means we need unobstructed photos of the property.
Capture additional angles of your property, taking overlapping photos when there is an obstruction (vehicles, trees, or other heavy foliage) so we get as much information as possible.
Sometimes changing your position will help you to avoid large obstructions and get clearer images of the structure's angles and corners.
Photos are blurry, weren't taken with a smartphone, or are too dark
Photos are blurry, weren't taken with a smartphone, or are too dark
We can only use original photos that are scanned through the app with a smart phone. If you have to take photos of a structure at night, make sure all the interior lights are on and turn on floodlights, if available.
It's crucial that the images are not blurry. Apply these simple tricks to avoid taking blurry images:
Hold your smartphone steady and stand still while taking pictures
Carefully clean your camera lens to remove any stains
Make sure there's sufficient light while taking pictures
Reference measurements required
Reference measurements required
If we require a reference measurement to complete your submission, you will see a notification on your project in the mobile app with additional information that reads: Additional information needed.
To resolve this issue:
Tap Add measurements
Follow the in-app guide to select a wall or garage door to measure. Remember that whatever you choose to measure should already be visible in one of the photos previously submitted within the app.
Tap Finish from the confirmation screen
The job status will progress within the app and appear as Done once the measurements and 3D model are ready
Want to see examples of a reference measurement? Click here.
Too difficult to build
Too difficult to build
It's not a common occurrence, but if the property is too large or complex for Hover to process, you will see a notification on your project that reads: Too difficult to build
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins.