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What is an “Unknown” area?

How to interpret unknown areas in the measurement PDF

Updated this week

If sections of the property are not discernible from photos, or if Hover did not receive photos of an area of the property, it will be depicted in the measurement PDF as an Unknown area. You may also see it abbreviated as UN.

Despite being unable to determine material, trims, or openings for those sections, Hover still provides square footage measurements.

If there are unknown material measurements for your property, you will see them at the top of the initial summary page:

To update unknown areas to the correct material, reach out:

  • Call us (+1.844.754.6837). We're real people who are ready to help!

  • Email us ([email protected]) We usually reply in about 30 min.

  • Chat with us. We generally answer in less than 3 mins. Click the blue chat icon at the bottom right of your screen.

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