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Virtual walkthrough experience for interiors
Virtual walkthrough experience for interiors

Receive a virtual floor plan to resolve claims quickly, without having to step onsite

Updated over a week ago

Our virtual walkthrough experience makes it easier to resolve claims quickly, even if you never step foot onsite!

This deliverable is not yet available for the LiDAR Scan experience. In the meantime, if you have a LiDAR device and want to receive a virtual walkthrough:

  • Disable the LiDAR experience in your settings

  • Follow the universal scan workflow in this article

Click the expand arrows to reveal more or collapse information.

Accessing the Virtual Walkthrough

Once you've received the data for an interior project, there are two ways to access the virtual floor plan:

Tap "Virtual Walkthrough" from the project page

  • Open the project in your Hover account

  • Tap Virtual Walkthrough

Click the link in the Measurement PDF

  • Open the Measurement PDF from the email notification or from the project page

  • Click the link on the first page

Double click the annotation in the Xactimate sketch

  • A text box will open

  • Copy and paste the URL into a browser

Navigating the virtual floor plan

Click the expand arrows for examples of each icon and how it functions:

Floor Plan

All Photos

By selecting a photo from the gallery, the camera will jump to the location within the model where the photo was taken.

View or Hide Photo Spots

Photo Spots

Once the photo opens, you can zoom in and pan around to get a better look at the details.

Note: clicking a red spot to see a damage photo will immediately open the image without the added animation, though you can still zoom in to inspect the damaged area.

Roaming Mode

You can also zoom in or out while in roaming mode by using the mouse wheel or two fingers on the touch pad.

Wall Search

Dollhouse View

Virtual or 3D View

For a comprehensive list of Interior Scan FAQs, check out this article.

Still have questions? Reach out to our support team.

  • Call us (+1.844.754.6837). We're real people and ready to help!

  • Email us ([email protected]). We'll usually reply in about 30 min.

  • Chat with us. We generally answer in less than 3 mins. Click on the blue chat icon at the bottom right of your screen.

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