Using Hover to scan the exterior of a multi-family residence, or larger buildings in general, follows the exact same process as scanning a single-family property. However, we do have some unique steps specific to larger properties, and multi-family residential buildings.
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1. Scan at least the minimum required angles
We typically require a minimum of 8 exterior photos from all sides of a property, but depending on the type of structure, the minimum requirement may be as few as 6.
Examples Include:
End unit of a Town Home:
For Town Home end units, you are only required to submit 7 photos.
Middle unit of a Town Home:
If scanning a middle unit townhouse, you are only required to submit 6 photos.
Town Homes - full structure:
If you need to scan an entire row of town homes, you are required to submit 8 photos; one for each side and corner of the full structure.
2. Stand back
If you can't show a large face or corner of the building within one photo, try to stand back as much as possible and take the photo from another angle. You do not need to stand at a 90 degree angle when taking photos.
3. Add additional photos
It's important that the imagery you submit shows 360 degrees of the building, or in the case of an end or middle unit - as many sides and corners as possible. You can add additional photos when necessary. There is no limit to the number of photos that you can take.
Tap on the photo spot in the grid and then tap “add photos”.
Any additional photos added in this way will be used to build the 3D model.
If you tap 'Add extra photos' below the grid, those pictures will not be used to generate the 3D model. Rather, photos added in that section are usually meant to show property damage, or document certain windows, doors, siding material, etc. with photos.
4. Submit your exterior scan
When you've finished scanning the exterior of the property, complete your submission by:
Choosing a delivery speed (standard or expedited)
Choosing a Bill to (if more than one wallet is on file)
(Optional) Adding internal notes for you or your team
What's the difference between standard and expedited delivery speeds?
What's the difference between standard and expedited delivery speeds?
Standard delivery speed:
There is NO extra processing fee for a standard delivery speed, but the turnaround time will depend on your account's pricing level.
Expedited delivery speed:
Expedited delivery is only available for projects from photos. Projects that originate from uploading a blueprint do not qualify. Also, there is an extra processing fee associated with expedited delivery speeds, but the amount will vary depending on your account's pricing level.
For more information, contact the Customer Support team or your Hover Representative.
Before you submit the scan: It's a good habit to collect at least one reference measurement before leaving the property. Record the measurement as a note, if needed.
Note: Internal notes cannot be seen by the Hover team, but you or a team member can easily refer to this section if we request a reference measurement.
Click Finish and you're done! We will notify you when the 3D model and measurements for your property have been finalized.
Frequently Asked Questions (FAQs)
What is the turnaround time for a multi-family residential property?
What is the turnaround time for a multi-family residential property?
The turnaround time is typically within 24 hours. Depending on the quality of the scan submitted or the size of the building, it may take longer.
What kind of multi-family residential properties can Hover generate?
What kind of multi-family residential properties can Hover generate?
Hover can generate 3D models and measurements for apartment complexes, townhouses, or any other large building if there are enough corner shots included with the submission.
If a multi-family unit has similar units next to it, will I receive the 3D model for those as well?
If a multi-family unit has similar units next to it, will I receive the 3D model for those as well?
No, you will only receive the 3D model and measurements for the unit you scan and specify within the Hover app. If you want to receive a 3D model and measurements for multiple units (but not the entire building) you will have to scan each unit separately.
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins.