The Verisk + HOVER integration allows adjusters and restoration contractors to quickly estimate repair costs. With this new integration, HOVER property measurements, 3D models and digital sketches flow automatically from HOVER to Xactimate and XactAnalysis!

The Import Icon

Once you see the notification in Xactimate that measurements are ready to import, you will edit/open the project, go to the Estimate > Sketch tab and see the following import icon:

Clicking this icon will start the process of importing the HOVER property measurements, 3D models and digital sketches into your project.


What if the Import Icon is Missing?

Issue: You received a notification stating that HOVER measurements are ready to import, but the icon is not showing in the upper left corner of the sketch window:

Doublecheck that you're in the 2D view rather than the 3D view. In the bottom right corner, there are two icons: one is the 2D icon and the other is the 3D icon.

  • Click the 2D icon which is to the left of the darker, 3D icon:

  • If the view changes from 3D to 2D and the import icon still does not appear, keeping reading for additional troubleshooting solutions.

Solution #1 (X1 Version):

  • Sync Xactimate:

    • Click the sync icon in the upper right corner of Xactimate

    • Try to import the data again

Solution #2 (X1 Version):

  • Click “save and exit” on the project:

  • Ensure the project is still highlighted on the Local Projects page and click the cloud icon to "send to cloud"

    • The cloud icon is the 4th icon on the right (pictured below)

  • Click on the Cloud tab in the left hand menu

    • Highlight the project by clicking the empty checkbox

    • To download it to the Local Projects page again, click the cloud icon which is the 3rd icon from the top, on the right side of the screen

  • Back on the Local Projects page, click the project so that it's highlighted in blue

  • Click on the pencil icon which is the 6th icon from the top, on the right side of the screen

  • On the new window, you’ll see the estimator tool on the left side of the screen Under “Estimate” choose the “Sketch” tab

  • Click the icon in the top left corner of the sketch window

    • You'll see the HOVER measurement data is available to pull in

    • Click Import

Solution #3 (Xactimate Online (XOR) Version):

  • Click “save and exit” on the project:

Solution #4 (X1 Version or Xactimate Online (XOR) Version):

  • Try again in a few minutes!

    • Wait 10-15 minutes

    • Try to import the data again


Contact Information for the HOVER and Verisk Support Teams

Verisk's support hours of operation are:

  • Monday - Friday 7:00 AM - 9:00 PM EST

  • Main Toll-Free #: 1-800-888-4476

HOVER's support hours of operation are:

  • Monday - Saturday 8:00 AM - 8:00 PM EST

  • Sunday 10:30 AM - 8:00 PM EST

  • HOVER can also be reached in the following ways:

    • Email: [email protected]

    • Phone: 1-844-754-6837

    • Live chat through web portal: click on the chat icon in the bottom right

    • Live chat through mobile app: tap settings, then "live chat with HOVER support"

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