You can easily upgrade a Roof-Only project to a Full Exterior any time, all from within your Hover project details page.
Some images in this article reflect a phased release that may not be available to all users yet. If your experience looks different, or you’d like early access, please contact our Support team.
What's the difference?
Roof-Only spatial data includes measurements and a 3D model for just the roof of a property
Full exterior spatial data includes a full 3D model of the property along with all exterior measurements for the roof, plus all walls, siding, openings, and more
NOTE: Once a project has been upgraded to "Full Exterior", it cannot be downgraded / reverted back to Roof-Only.
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How to upgrade a job
From the mobile app
From the mobile app
Login to your Hover account and tap to open the property from your project page
From the project details page:
Click Upgrade at the bottom of the Job summary tab
Tap the Full exterior option, then tap Confirm
The status will show as "Processing"
From the website
From the website
Login to your Hover account and click to open the property from your projects page
From the property details page:
Click Upgrade within the Measure card
Use the dropdown to select the Complete deliverable option
Click Confirm Order
The job status will show as "Processing"
Frequently Asked Questions
Will I be charged?
Will I be charged?
Yes, but only for the difference in price between a Roof-Only and a Full exterior data set.
When will it be ready?
When will it be ready?
Generally, you can expect an email notification within the same business day, once the complete measurements are ready. If the property is more complex, the wait time will be affected.
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us. We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins.