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Upgrade Roof-Only jobs to Complete jobs
Upgrade Roof-Only jobs to Complete jobs

Unlock more measurements by upgrading your job in either the HOVER website or mobile app

Jared Sklar avatar
Written by Jared Sklar
Updated over a week ago

You can easily upgrade a Roof-Only job to a Complete any time, and all from within your HOVER property details page.

What's the difference?

  • The Roof-Only deliverable includes measurements and a 3D design for just the roof of a property

  • The Complete deliverable includes a full 3D design of the property along with all exterior measurements for the roof, siding and all openings

NOTE: Once an order has been upgraded to a Complete deliverable, it cannot be downgraded / reverted back to a Roof-Only deliverable.

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How to upgrade a job


From the mobile app

  • Log-in to your HOVER account and tap to open the property from your list of jobs

  • From the property details page:

    • Click Upgrade below the Job summary

    • Tap the Complete 3D option and then click Confirm

    • The job status will show as "Processing"

From the website

  • Log-in to your HOVER account and open the property in your portfolio

  • From the property details page:

    • Click Upgrade within the Measurements Upgrade banner

    • Use the drop down menu to select the Complete deliverable option

    • Click Confirm Order

    • The job status will show as "Processing"

FAQs


Will I be charged?

  • Yes, but only for the difference in price between a Roof-Only and a Complete measurement report.

When will it be ready?

  • Generally, you can expect an email notification within the same business day, once the complete measurements are ready. If the property is more complex, the wait time will be affected.

Still have questions? Reach out to our support team.

  • Call us (+1.844.754.6837). We're real people and ready to help!

  • Email us. We'll usually reply in about 30 min.

  • Chat with us. We generally answer in less than 3 mins. Click on the blue chat icon at the bottom right of your screen.

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