Want more tips? Check out our downloadable handout for more information.

Don't hesitate to add additional photos if you can't capture the entire side or corner in the initial eight photos. There is no limit to the number of photographs that you can take with HOVER. It’s a best practice to take more photos when capturing a large or commercial structure

After you have completed your HOVER capture you may document additional damage to the structure and surrounding area in the “add extra photos” section.

Turn on the “Upload Over Wifi Only” setting in no connectivity areas. Simply capture the photos as usual. Once your phone is reconnected to WiFi, the photos will automatically upload to HOVER.

As a best practice, we recommend opening the app once reconnected and verifying that the property has been successfully uploaded.

To avoid sun glare you can shade the camera with a notepad or your hand. When obstructions like trees or bushes are present, we ask that you move around to avoid the obstruction and take additional photos from different perspectives and angles.

Taking photos of structures with tight lot lines

When taking photographs of structures with tight lot lines, frame the structure so that you can see the entire structure in every photo. Ensure there is space around all sides of the structure in the photo. It’s a best practice to take more photos of the structure to capture all of the details.

For townhomes, especially middle units, we ask that you capture at least two angled shots of the front of the unit and two angled shots of the back of the unit. Please be clear on what unit you are capturing.

When taking corner shots, frame the structure so that you can see the entire structure in every photo. From the corner perspective, ensure you have captured two full elevations and three corner posts in the photos. Confirm that there is space around all sides of the structure. It’s a best practice to take more photos of the structure to capture all of the details.