Watch this quick video to learn how to easily take great photos with the Hover app, or continue reading the article below.
Want more tips? Check out our downloadable handout for more information:
Adding additional photos
Don't hesitate to add additional photos if you can't capture the entire side or corner in the initial eight photos. There is no limit to the number of photographs that you can take with Hover.
It’s a best practice to take more photos when capturing a large or commercial structure.
Tap on the photo spot in the grid
Then tap Add photos
Adding damage photos
After you have taken photos of all the required property angles, you will have the ability to document additional damage to the structure and surrounding area.
Scroll to the bottom of the Property photos page
Tap Add photo
Note: damage photos will not be used to construct the 3D model, but they will be included with the photos uploaded into your estimation software.
No cell service or internet connectivity?
Open your app settings
Tap Account settings
Tap to toggle 'on' the Upload on WiFi only setting
Next, capture the photos in the app as usual. Once your phone is reconnected to WiFi, the photos will automatically begin uploading to Hover!
As a best practice, we recommend opening the app once reconnected and verifying that the property has been successfully uploaded.
Photos not uploading? Try this:
Tap the settings menu icon
Tap Account settings
Tap Uploads Manager
If you see the job listed, tap Retry
Avoiding sun glare and obstructions
Sun glare and property obstructions can negatively effect the outcome of your Hover submission. We recommended avoiding them as much as possible.
To avoid sun glare, you can try shading the camera with a notepad or your hand.
Taking photos at night? Use your flash and/or turn all the house lights on.
When obstructions like trees, bushes, or even vehicles are present, we ask that move around to take photos where the structure is as visible as possible. If necessary, take additional photos from different perspectives and angles.
Taking photos of structures with tight lot lines
When taking photos of structures with tight lot lines, step back so that you can see the entire structure in every photo - even if the space around the structure is very minimal.
It’s a best practice to take multiple photos of the structure at all possible angles, rather than the required 1 per angle.
Taking photos of townhomes
For townhomes, especially middle units, we ask that you capture at least 2 angled shots of the front of the unit and 2 angled shots of the back of the unit - in place of the usually required corner shots.
Please be clear on what unit you are capturing.
Taking photos of the corner(s) of the property
Some tips to keep in mind when capturing the (4) corners of the property:
Adjust to ensure you can see two full elevations in the frame with space on all sides of the structure
Confirm there is space around all sides of the structure
It's a best practice to take multiple photos from each corner of the property
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins. Click on the black chat icon at the bottom right of your screen.