Tip: When generating the scope of loss for a claim, make sure your Hover email matches your Xactimate email, and your project’s claim number in Hover matches your claim number in Xactimate.
Below is a list of answers to common questions you may have about Hover's Scope of Loss.
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GENERAL QUESTIONS
What other trades do you plan to support?
What other trades do you plan to support?
We plan to support the following trades very soon:
Commercial / Flat Roof (PVC/TPO, EPDM)
Gutters
Elevation (Siding)
The following trades are not yet supported, but are on our roadmap:
Exterior Paint
Trim
Soffit
Fascia
Can I start a scope of loss before the Hover measurements are ready?
Can I start a scope of loss before the Hover measurements are ready?
No. You will need to wait for Hover to provide the property measurements before you start the scope of loss.
However, once you have started the scope of loss, and have made all your initial template selections and applied the project's scope, Hover saves all those inputs so that later on, when you click Edit Scope, you can edit only what you need to.
Can I customize these templates to align with my estimate guidelines?
Can I customize these templates to align with my estimate guidelines?
Yes! To get started, reach out to your Hover contact to make any Scope of Loss customization requests.
Is the waste factor included in the scope of loss?
Is the waste factor included in the scope of loss?
Waste factor is not included in the scope of loss by default. However, we can work with you to create a customized template collection to meet your waste factor needs and preferences.
Reach out to your Hover contact to learn more.
What occurs if multiple people are estimating the same project?
What occurs if multiple people are estimating the same project?
Hover does not display concurrent users. However, we have added an audit log so it is clear to see who has made changes.
Once the scope of loss is sent to Xactimate, the ent-status and timestamp will appear on the top left.
Within a scope of loss, is there a way to track who has performed which action?
Within a scope of loss, is there a way to track who has performed which action?
Yes! We've added an Audit Log functionality that allows you to view and export the full version history.
INTEGRATION-SPECIFIC QUESTIONS
Is Scope of Loss compatible with Claims Workspace™ (FKA Settle Assist)?
Is Scope of Loss compatible with Claims Workspace™ (FKA Settle Assist)?
No. Hover's Scope of Loss is limited to Xactimate, at this time.
Can I send the estimate to Xactimate from my mobile device while in the field?
Can I send the estimate to Xactimate from my mobile device while in the field?
Absolutely. Scope of Loss is available on both the Hover web and mobile app.
Can I resend an estimate, and if so, will it override the previous one?
Can I resend an estimate, and if so, will it override the previous one?
Yes, a scope of loss estimate can be resent to Xactimate, creating a new estimate instance without overriding the previous one.
Is real-time Xactimate pricing available in the scope of loss?
Is real-time Xactimate pricing available in the scope of loss?
No, Hover's Scope of Loss does not display pricing or receive real-time regional pricing from Xactimate.
How will I know if my Scope of Loss was already sent to Xactimate?
How will I know if my Scope of Loss was already sent to Xactimate?
The Scope of Loss page displays whether an estimate has already been sent to Xactimate, along with a timestamp for when it was sent.
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us ([email protected]). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins. In the Hover app, click on Settings > Support.