Skip to main content

Navigating the new Virtual Walkthrough

The Virtual Walkthrough experience now includes the ability to auto-calculate area measurements, watch a video walkthrough of the field visit, and much more.

What's New? The Virtual Walkthrough experience has a redesigned navigation with additional tools and features that let you measure irregular damaged areas, replay an interior scan photo-by-photo, and see a top-down view that’s been enhanced to show the property footprint with room names and square footage.

Overview

The new Virtual Walkthrough gives you tools you've been asking for: a way to measure an irregular damaged area directly, instead of calculating it from two line measurements, a way to replay a scan in sequence when reviewing a loss location you didn't originally visit, and much more.

We've also redesigned the layout to match the rest of Hover's 3D products, so moving between exterior and interior work feels the same, and the top-down view now mirrors the Xactimate sketch and the floor plan in your Hover measurement PDF.

Together, these updates make Virtual Walkthrough a more comprehensive, trusted record, and your default source when finalizing a claim.


What's included in the new Virtual Walkthrough?

We've made many improvements, in addition to carrying over many of the features you're used to. Review the list below, and click the expandable arrows to learn more.

First-time tour

The first time you open the Virtual Walkthrough, a short tour opens automatically. It shows you where each control now lives, so you can find what you need without having to hunt for it.

  • Photo mesh: Show the property's real surfaces and details on the model, or turn it off to see the CAD view only.

  • Perspective: Switch your camera angle between top-down, dollhouse, and free roam.

  • Layers: Photos, measurements, custom measurements, and comments are anchored to specific spots in the property. Use these toggles to hide anything you don't want to see.

  • Tools: Measure surface areas and segment lengths, or pin a comment to a specific part of the walkthrough.

  • Share: Create a link to send to a collaborator.

Pro Tip: The tour won't open again after the first time. To see it again, click the question-mark icon in the top-left navigation menu.


Left-hand navigation: photo gallery

The left-hand panel now holds a photo gallery of every photo captured automatically during the scan. This replaces the previous navigation and uses the same pattern seen across other Hover 3D products.

How to use the photo gallery:

  • The panel and the photo gallery appear on the left side of the Virtual Walkthrough by default.

  • Click a photo to make it larger and easier to inspect in detail.

  • Jump to the location: Click the "take me there" icon on a photo to move to that photo's position in the 3D space.

  • Collapse the panel: Collapse the gallery to reclaim screen space when you need a wider view of the model.

Note: Room and inspection data are not listed in the left-hand navigation yet, but that is planned for a future update.


Action bar, and photo mesh toggle

The 3D/Virtual toggle that previously sat at the top center of the screen has been renamed and incorporated into the action bar at the bottom of the screen, alongside other controls. It's now labeled Photo mesh but works exactly as it did before:

Turn photo mesh on to see the property's real surfaces and materials on the model. Turn it off to see the CAD model only.


Enhanced top-down view

Selecting the top-down camera angle, with photo mesh disabled, now shows the property footprint with room names and square footage, laid out to mirror the Xactimate sketch and the first page of your Hover measurement PDF.

How to open the top-down view:

  • Click Perspective in the action bar.

  • Select Top down.

  • Turn off the photo mesh

  • Review the footprint, including room names and square footage.

Pro Tip: Red damage photo indicators appear in this view by default and cannot be removed. To see where other photos in the model were captured, turn on Photos from the Layers drop down menu or leave them off for a cleaner floor plan.


Video walkthrough of the field visit

When you are in Free Roam mode, you're placed in the 3D space with a first-person view. The photo carousel at the bottom of the screen will appear as usual, but now with an updated look and a new Play button. Clicking this button replays the scan in sequence, photo-by-photo.

How to watch the video walkthrough:

  • Clicking a photo on the model or changing the perspective to Free Roam will enter into the first-person view.

  • Click the play arrow in the photo carousel. The photos advance automatically in the order they were captured.

  • Adjust the speed by clicking the ellipses icon "..." in the carousel and selecting from the playback options.

As it plays, the highest-fidelity photo stays centered so you get a clearer view than a static wide-angle shot. You can also still move through the carousel manually with the arrow keys or by clicking left and right.


Photo blending

Photo blending is different from Photo mesh. When you're in Free Roam mode with photo mesh turned off, you will see the CAD model of the space. Photo blending will be enabled by default, and it lets you "walk" through the CAD model while a single high-fidelity photo of the room you're in stays visible. It's useful for orienting yourself and for checking material detail.

There are instances where you may want photo blending off. If a photo is covering the exact edge you're trying to measure, turning it off gives a clean CAD surface to place your line measurement against.

How to turn photo blending off

  1. Click the "..." menu in the photo carousel at the bottom of the screen.

  2. Toggle off Photo blending.


Area measure

Previously, measuring an irregular damaged area (e.g., a flood cut, or a section of wall needing repair) meant placing two line measurements and calculating the area yourself. Now, the new Area measure feature returns the square footage directly.

How to measure an area

  • Click Tools in the action bar.

  • Select Area measure.

  • Click to place points around the perimeter of the area you're measuring.

  • Place your final point on top of the first point, and the square footage of the shape is automatically calculated.


"No coverage" indicator

Areas of the model that weren't captured with enough photo coverage now appear in a plain blue color. Hover your cursor over a blue area and a no coverage label confirms what you're looking at.

These gaps indicate areas that weren’t captured during the scan. Next time, make sure to scan the entire space to avoid missing any areas. Previously, an area like this rendered as a blurry, blended mesh which was easy to mistake for a problem with the platform. The blue treatment makes it clear that the area simply wasn't captured.

Note: This indicator appears in Virtual Walkthroughs generated from both the LiDAR, and Universal scan experiences.

Pro Tip: "No coverage" areas can't be filled in after the fact. If you need coverage in one of these areas, that part of the property has to be scanned again on a return visit.


Share

Sharing isn't new, but it's worth emphasizing since shared links let contractors or policyholders open the Virtual Walkthrough without a Hover account of their own. This makes it the cleanest way to hand off documentation.

How to share a Virtual Walkthrough

  • Click the paper airplane icon in the top right corner of the Virtual Walkthrough.

  • Generate the link. It's password protected and valid for 45 days.

  • Send it to your recipient. They can view the walkthrough without logging in to Hover.

You can extend or delete a shared link at any time.



Why this is better

  • Clear coverage: A blue "no coverage" label tells you exactly what was and was not fully scanned, so desk adjusters who weren't on site still know what the file actually contains.

  • A floor plan you already recognize: The top-down view can now mirror the Xactimate sketch and the floor plan found in the Hover measurement PDF.

  • Area measurements without manual calculations: Measure a flood cut or a damaged wall section in one step, rather than deriving it from two line measurements. Fewer manual calculations. Fewer chances for a number to be wrong.

  • Easier remote reviews: The video walkthrough replays the scan photo-by-photo, so you can review a loss site without visiting in person.

  • Consistent navigation: The photo gallery and action bar match the rest of Hover's 3D products, so moving between exterior and interior work doesn't mean relearning the interface.


Frequently asked questions

Click the expandable arrows to reveal or collapse information.

Why do I see blue areas in my walkthrough?

During the initial scan of the property, that area wasn't captured with enough photo coverage. It isn't a platform error. If you need coverage there, the area has to be scanned again on a return visit.


Where did the 3D/Virtual toggle go?

It moved from the top of the screen to the action bar at the bottom, and it's now labeled Photo mesh. Same function, new name and location.


What's the difference between photo mesh and photo blending?

They're separate toggles that can be used independently. Photo mesh applies the property's real surfaces to the whole model. Photo blending shows a single high-fidelity photo of the room you're standing in while you move through the CAD model.


Can I see the first-time tour again?

Yes. Click the question-mark icon in the top-left navigation menu.


Can a policyholder or contractor view my walkthrough without a Hover account?

Yes. Use Share (paper airplane icon) to generate a password-protected link, valid for 45 days. The recipient doesn't need a Hover account, and you can extend the expiration date, or delete the link at any time.


Did this answer your question?