In this article, we cover how to leverage the Verisk + HOVER integration when you're starting in Xactimate Online (XOR), capturing a job through a HOVER Invite to Capture, and then finishing the estimate in XOR once the measurements are ready.

NOTE: All Xactimate screenshots reference the Xactimate Online (XOR) version. Some differences will exist if using an older version, such as X1.

NOTE: The workflow outlined below shows the minimum amount of information required for the integration to function. You may need to enter more information for your specific process than what is covered here.

Request Data

This process assumes that the carrier's Verisk integration settings have been setup within HOVER to automatically send an Invite to Capture to Independent Adjusters, rather than the original method which is to create a draft job in the IA's app to be automatically billed to the carrier's organization through shared wallet access.

To get started, follow the steps below to request data from HOVER for an existing project in Xactimate Online (XOR):

  • On the Projects screen in Xactimate, click on your project so it’s highlighted in blue

  • Click on the house icon which is the 4th icon from the top, on the right side of the screen

  • A pop-up window titled “Request data” will appear.

  • Select one of the HOVER options from the provider drop-down list:

    • Use HOVER Roof for roof only measurements

    • Use HOVER Roof and Walls for complete roof and elevation measurements

    • Validate that the data entered in the "Request data" window is correct

    • Click OK

  • You will immediately see a notification at the bottom of your screen that says: "Your request was processed successfully"

Capturing a Property in HOVER via the Invite to Capture

Prior to this step, you will have already received a text message and/or email informing you that you've been requested to gather measurements for a specific property.

  • When onsite at the loss location, tap the link from the text or email message (if using the link from the email message, make sure you're accessing it from a smartphone or other mobile device, rather than a laptop):

    • If you already have the HOVER app, it will take you to that specific property and you can start capturing photos

    • If you don’t yet have the HOVER app, it will first take you to the app store, then guide you through some introductory screens to get your user account set up (as shown in the example image below):

  • All of the claim details will auto-populate from Xactimate

  • Tap Take Photos

  • Capture the HOVER photos as normal - walk around the property taking a photo of each face and corner

  • Add damage photos, if desired

  • Tap Continue when done taking photos and then Tap Finish so HOVER can start processing the job:

  • HOVER will notify you when the job is complete

Importing HOVER Data into Xactimate

  • You’ll receive a notification in Xactimate when the HOVER job is ready

  • Open the project

    • On the new window, you’ll see the estimator tool on the left side of the screen. Under “Estimate” choose the “Sketch” tab

    • Click the icon in the top left corner of the sketch window

      • You'll see the HOVER measurement data is available to pull in

      • Click Import

  • The HOVER measurements and 2D/3D sketch will import into your estimate

  • From the estimator tool, you can click on the “Photos” tab to see all the imported photos for each structure in one place (including damage and annotated photos, if applicable).

Additional Resource

Frequently Asked Questions (FAQs)

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