In this article, we cover how to leverage the Verisk + HOVER integration when your claim includes multiple structures that you want included in a single estimate, while using the Xactimate Online (XOR) version.
NOTE: All Xactimate screenshots reference the Xactimate Online (XOR) version. Some differences will exist if using the desktop version, X1.
NOTE: The workflow depends on the claim number or lead number matching between HOVER and Xactimate. If you’re working in the home restoration business, you’ll see promptings for a lead number, but if you’re working in the insurance field, you’ll see promptings for a claim number.
Before Getting Started
For a refresher on what’s required to make this integration work, continue reading. Otherwise, you can skip to the heading: Workflow.
INTEGRATION REMINDERS:
Multiple structures live in your HOVER account as separate "jobs"
For this integration, you will need to press the "request data" button in Xactimate for each additional structure
CLAIM NUMBER / LEAD NUMBER FORMAT:
The main rule for claim numbers / lead numbers is simply to make sure the number format within Xactimate matches the number format within HOVER, exactly.
First Option: name each structure with the same exact claim number in both Xactimate and HOVER:
Second Option: name each structure with the claim number as well as a description of the particular structure on the property:
MULTI-STRUCTURE BUTTON:
It makes no difference whether you’re using the new “Add Another Structure” button in the HOVER app or not. The integration workflow is the same, either way.
For reference, if you have this feature available, it can be found at the bottom of your Capture summary page:
Workflow
On the Projects screen in Xactimate, click on your project so it’s highlighted in blue
Click on the house icon which is the 4th icon from the top, on the right side of the screen
A pop-up window titled “Request data” will appear.
Select one of the HOVER options from the provider drop-down list:
Use HOVER Roof for roof only measurements
Use HOVER Interior for interior floor plans/measurements
Use HOVER Roof and Walls for complete roof and elevation measurements
Validate that the data entered in the "Request data" window is correct
Click OK
You will immediately see a notification at the bottom of your screen that says: "Your request was processed successfully"
You'll be notified in Xactimate when the measurements are ready for the first structure:
Click on the same project again
Click on the house icon on the right side to request data
Follow the same steps to request data for the second structure
NOTE: Repeat steps as needed for additional structures, and wait until you receive notifications that all of the structures requested have measurements ready.
Now, open the project
You’ll see the estimator tool on the left side of the screen. Under “Estimate” choose the “Sketch” tab
Click the icon in the top left corner of the sketch window
You'll see all the HOVER data files available to pull in
Click Import to bring in the measurements for the top, highlighted record
The first sketch will appear:
To import the next structure, click the icon in the top left corner of the sketch window, again
You'll see all the HOVER data files available to pull in, again
Click Import to bring in the measurements for the next record in the list
Repeat as necessary for any additional structures
Once all the structures have been imported, you can navigate to the drop-down menu in the bottom left corner of the sketch screen to toggle over to the sketch file for any of the other structures
From the estimator tool, you can access the Measurement PDF.
Click on "Documents", and then click the Reports tab
Click the Documents tab
Click the Attached Docs tab
From the estimator tool, you can click on the “Photos” tab to see all the imported photos for each structure in one place (including damage and annotated photos, if applicable).
The photos will be ordered by which structure you imported first. For example, if you imported a primary building and then imported a shed, the photos of the primary building will be shown before the photos of the shed.
HOVER photos imported via the Verisk integration are labeled with the location they were taken around the property (i.e. Front, Front Right, Right, Back Right, etc.)
Additional Resource