In this article, we cover how restoration contractors or insurance adjusters can leverage the Verisk + HOVER integration when starting with an Existing HOVER Job and using the Xactimate Online (XOR) version.

Video User Guide: Starting with an Existing HOVER Job

NOTE: All Xactimate screenshots reference the Xactimate Online (XOR) version. Some differences will exist if using the desktop version, X1.

NOTE: The workflow outlined below shows the minimum amount of information required for the integration to function. You may need to enter more information for your specific process than is covered here.

NOTE: The workflow depends on the claim number or lead number matching between HOVER and Xactimate. If you’re working in the home restoration business, you’ll see promptings for a lead number, but if you’re working in the insurance field, you’ll see promptings for a claim number.


Request Data

Prior to starting this process, it is assumed that the HOVER job has already been completed and the measurements are ready to pull into XOR.

If you're partnering with a Ladder Assist company: you'll know a job is ready once you've received a notification from that company. Alternatively, you can verify the job status by searching the claim number, property address, or insured's name on the HOVER portal (hover.to). If the job says "Done", it's ready to be imported."

It's also very important that the claim number / lead number on the HOVER job matches the claim or lead number in XOR, exactly. If you need to edit the number within HOVER, that can be done in the mobile app or on the web portal:

  • From your projects list within Xactimate, click on the project so it's highlighted blue

  • Click on the house icon which is the 4th icon from the top, on the right side of the screen

  • A pop-up window titled “Request data” will appear

  • Select one of the HOVER exterior options from the provider drop-down list

  • Validate the data entered is correct and pay close attention to the Claim Number / Lead Number since that needs to match between HOVER and Xactimate

    • Click OK

  • You will immediately see a notification at the bottom of your screen that says: "Your request was processed successfully"


Importing HOVER Data into Xactimate

  • You’ll receive a notification in XOR once the HOVER job is ready

  • Open the project

  • You’ll see the estimator tool on the left side of the screen. Under “Estimate” choose the “Sketch” tab

  • Click the icon in the top left corner of the sketch window

    • You'll see the HOVER measurement data available to pull in

    • Click Import

  • The HOVER 2D/3D sketch and measurements will import into your working estimate

    • If it’s an interior job, the sketch will resemble:

    • If it's an exterior job, the sketch will resemble:

  • From the Photos tab, you’ll see all the imported photos which were taken while onsite in the app (including damage and annotated photos, if applicable)


Additional Resource

Frequently Asked Questions (FAQs)

Did this answer your question?