In this article, we cover how restoration contractors or insurance adjusters can leverage the Verisk + HOVER integration when starting with an Existing HOVER Job and using the Xactimate Online (XOR) version.
NOTE: All Xactimate screenshots reference the Xactimate Online (XOR) version. Some differences will exist if using the desktop version, X1.
NOTE: The workflow outlined below shows the minimum amount of information required for the integration to function. You may need to enter more information for your specific process than is covered here.
NOTE: The workflow depends on the claim number or lead number matching between HOVER and Xactimate. If you’re working in the home restoration business, you’ll see promptings for a lead number, but if you’re working in the insurance field, you’ll see promptings for a claim number.
Prior to starting this process, it is assumed that the HOVER job has already been completed and the measurements are ready to pull into XOR.
If you're partnering with a Ladder Assist company: you'll know a job is ready once you've received a notification from that company. Alternatively, you can verify the job status by searching the claim number, property address, or insured's name on the HOVER portal (hover.to). If the job says "Done", it's ready to be imported."
It's also very important that the claim number / lead number on the HOVER job matches the claim or lead number in XOR, exactly. If you need to edit the number within HOVER, that can be done in the mobile app or on the web portal:
From your projects list within Xactimate, click on the project so it's highlighted blue
Click on the house icon which is the 4th icon from the top, on the right side of the screen
A pop-up window titled “Request data” will appear
Select one of the HOVER options from the provider drop-down list:
Use HOVER Roof for roof only measurements
Use HOVER Interior for interior floor plans/measurements
Use HOVER Roof and Walls for complete roof and elevation measurements
Validate the data entered is correct and pay close attention to the Claim Number / Lead Number since that needs to match between HOVER and Xactimate
You will immediately see a notification at the bottom of your screen that says: "Your request was processed successfully"
Importing HOVER Data into Xactimate
You’ll receive a notification in XOR once the HOVER job is ready
Open the project
You’ll see the estimator tool on the left side of the screen. Under “Estimate” choose the “Sketch” tab
Click the icon in the top left corner of the sketch window
You'll see the HOVER measurement data available to pull in
The HOVER 2D/3D sketch and measurements will import into your working estimate
If it’s an interior job, the sketch will resemble:
From the estimator tool, you can access the Measurement PDF.
Click on "Documents", and then click the Reports tab
Click the Documents tab
Click the Attached Docs tab
From the estimator tool, you can click the "Photos" tab to see all the imported photos for each structure in one place (including damage and annotated photos, if applicable).
HOVER photos imported via the Verisk integration are labeled with the location they were taken around the property (i.e. Front, Front Right, Right, Back Right, etc.)