In this article, we cover how to leverage the Verisk + HOVER integration when a HOVER job already exists and you're using Xactimate Online (XOR) to do your estimate.

Video User Guide: Starting with an Existing HOVER Job

NOTE: All Xactimate screenshots reference the Xactimate Online (XOR) version. Some differences will exist if using an older version, such as X1.

NOTE: The workflow outlined below shows the minimum amount of information required for the integration to function. You may need to enter more information for your specific process than is covered here. The workflow depends on the claim number matching between HOVER and Xactimate.

Request Data

Prior to starting this process, it is assumed that the HOVER job has already been completed and the measurements are ready to pull into XOR.

It is also assumed that the claim number on the HOVER job already matches the claim number in XOR, exactly. If you need to edit the claim number within HOVER, that can be done in the mobile app or on the web portal:

  • From your projects list within Xactimate, click on the project so it's highlighted blue

  • Click on the house icon which is the 4th icon from the top, on the right side of the screen

  • A pop-up window titled “Request data” will appear

  • Select one of the HOVER exterior options from the provider drop-down list

  • Validate the data entered is correct and pay close attention to the Claim Number since that needs to match between HOVER and Xactimate

    • Click OK

  • You will immediately see a notification at the bottom of your screen that says: "Your request was processed successfully"

Importing HOVER Data into Xactimate

  • You’ll receive a notification in XOR once the HOVER job is ready

  • Open the project

  • You’ll see the estimator tool on the left side of the screen. Under “Estimate” choose the “Sketch” tab

  • Click the icon in the top left corner of the sketch window

    • You'll see the HOVER measurement data available to pull in

    • Click Import

  • The HOVER measurements and 2D/3D sketch will import into your estimate

  • From the estimator tool, you can click on the “Photos” tab to see all the imported photos for each structure in one place (including damage and annotated photos, if applicable).

Additional Resource

Frequently Asked Questions (FAQs)

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