In this article, we cover how to leverage the Verisk + HOVER integration by starting in Xactimate.

Video User Guide: Starting in Xactimate

NOTE: All Xactimate screenshots reference the Xactimate Online (XOR) version. Some differences will exist if using an older version, such as X1.

NOTE: The workflow outlined below shows the minimum amount of information required for the integration to function. You may need to enter more information for your specific process than what is covered here.


Creating a Project

Depending on the structure of the organization, the following steps may be completed by an admin or desk adjuster, beforehand. If the assignment has already been created, skip to the heading: Request 3rd Party Data.

  • Log in to your Xactimate account.

  • Click the “New Project” button at the top of your Projects page.

  • Fill out the Property Name and click CREATE

  • From the Success notification, click OPEN PROJECT

  • By default, you’ll land on the Insured Info tab within the Claim Info page

    • Enter the address and select a claim representative

  • From the Coverages & Losses tab, enter the claim number

  • Click Save and Exit on the bottom left corner


Request 3rd Party Data

  • From your projects list, click on the project to highlight it

  • On the right side panel, click on the house icon (rest your pointer over the icon; it reads “Request 3rd Party Data”)

  • Select HOVER from the provider drop-down list, confirm the information and claim number are correct and click REQUEST


Capturing a Property in HOVER

  • When onsite at the loss location, open up the HOVER app

  • The Xactimate project will automatically appear as a HOVER “Draft” job - Tap to open the job

  • All of the claim details auto-populate from Xactimate

  • Tap the “Take photos” button

  • Capture the HOVER photos as normal - walk around the property taking a photo of each face and corner

  • Add damage photos, if desired

  • HOVER will notify you when the job is complete


Importing HOVER Data into Xactimate

  • You’ll receive a notification in Xactimate when the HOVER job is ready

  • Open the project

  • On the new window, click on the Sketch tab

  • Click the import icon - see the HOVER measurement data available to import

  • Click Import

  • The HOVER 3D sketch will import into your working estimate

  • From the Photos tab, you’ll see all the imported photos which were taken while onsite in the app (including damage and annotated photos, if applicable)


Additional Resource

Frequently Asked Questions (FAQs)

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