As an independent adjuster or 1099 working with insurance carriers, you have two convenient options when it comes to paying for your Hover projects:
Pay for projects yourself
Bill projects directly to the carrier(s) you're working with
Getting started is simple.
Step 1: Add a payment method
To access your project deliverables, you’ll need to add a payment method on file.
Step 2: Request wallet share access
To bill projects directly to a carrier, you'll need access to that carrier’s billing wallet (also known as a wallet share).
To request access:
Option 1: Email our support team directly ([email protected]).
Option 2: Ask the carrier to send us a request on your behalf.
Once access is granted, you'll be able to bill projects to that carrier’s wallet.
Be sure to include your Hover-associated email address in any request for wallet share access.
You can connect to as many wallets as needed to streamline your process.
Frequently asked questions
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How long does it take to set up a wallet share?
How long does it take to set up a wallet share?
Turnaround time depends on how quickly we receive permission from the carrier, but it's typically within 24 hours.
To expedite the process, ask the carrier to send a request to [email protected] or have them contact their Hover Account Manager directly.
They’ll need to include:
Your Hover-associated email
The name of the wallet share they’re granting access to
What if I accidentally billed the wrong wallet?
What if I accidentally billed the wrong wallet?
No problem — we can help fix it.
Contact Hover Customer Support with:
The claim number, Hover Job ID, or property address
The correct wallet name you intended to bill
We’ll refund the original charge and apply the charge to the correct wallet.
Note: It may take up to 3 business days for the refund to appear for the original transaction.
Why am I getting an error with the claim number field?
Why am I getting an error with the claim number field?
Some carriers require a specific format for claim numbers when billing to their shared wallet. This process is called Claim Number Validation.
Troubleshooting Claim Number Validation Issues:
Check for typos.
These claim numbers aren't case-sensitive, but every character must be exact — including dashes.Confirm the correct format with the carrier.
The carrier should provide the required convention for their wallet.Still stuck?
Contact Hover Customer Support. We'll help you resolve it.
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us. We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins. Click on the black chat icon at the bottom right of your screen.