Don’t worry – you can quickly fix the payment problem by updating your billing details. 

Simply follow the below steps: 

  • Log into your account
  • Click on your email address in the top right corner
  • Click on ‘Settings’
  • Scroll down to the ‘Plan & Payment’ section and click on the ‘Update Payment’ button to update your credit card information through our secure processor. 

Note: Although you will still be able to use the HOVER app to capture new properties, you won't receive any 3D models or measurements until the billing issue is resolved.

If you need any help, feel free to call us at (844)754-6837 or email us at We’ll gladly assist you!

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